OptiExpress - Cape Coral, Florida

Donna East

Went to Dr Worthington , I couldn’t see out of my contact lens that I was fitted for 2 years ago . He spent a lot of time with me and he figured out that I was wearing way too strong of lens and said I was over prescribed and had been wearing too strong lens . Can see great now and I even see better at night and my contacts are so much more comfortable. This doctor is serious about your eyes . He is great

Tyler

Update: It gets even worse! They are so incompetent that they aren’t even open their advertised hours and when I showed up there yesterday, they had closed earlier than advertised but they’re so incompetent that whoever’s in charge forgot to lock both front doors. I just walked in and realized after it was dark and yelled for assistance, that they were closed but anyone could just walk right in!? The incompetence of this place is absolutely freaking incredible! Haahaaa.

The doctors are nice, the rest is a nightmare. I scheduled an appointment telling them I strictly wanted my contact prescription and possibly lenses put into glasses I already own because their selection is horrible so I bought Gucci frames elsewhere but went to them for the exam. As soon as I sat down to discuss buying lenses,,, I realized I could get lenses put into my frames by an online company for about a third of the cost and with shipping and everything considered, it’d still even be faster than buying lenses from them. So, as soon as they realized I wasn’t buying from them, the customer service went from bad to horrendous. Trying to get help there is a nightmare to begin with but this made it near impossible. The entire reason I went was for contact and glasses prescription. Well when I didn’t want to buy their products, they sent me on my way with papers,,,, everything other than my prescription. Then I called and requested it to be emailed, supposedly they were unable. I then stopped in twice but there wasn’t a doctor available to “finalize” the prescription. Finally after more repeated calls they ended up emailing my prescription,,, minus the pupil distance that’s supposed to be included in the prescription(the optician had taken this measurement but conveniently left it out, probably knowing I’d need it to buy online). So tomorrow I’ll be going back to this god awful place in a final attempt to actually get my prescription that will give me the ability to buy better products online, for a third of their prices. I guess if you’d pay ridiculous money for their garbage products they’d probably take better care of you, but for an informed consumer that refuses to get taken advantage of, good luck getting by their horrible customer service.

Rosebud Rosebud

The absolute best experience in selection, price, service and most importantly, Todd, Diane, and Hope are the friendliest you will ever meet. You will get the royal treatment. I send everyone there. They have the same brands at almost half of everyone else. I had a favorite style, and when I had no hope, Hope to the rescue, stepped in and found the exact same ones, they discountedthem on top of that. Todd is quite the light and warm hearted attention to action. Diane is an absolute Angel. Great attentive team work. Glasses usually ready before date given. Family energy, clean, bright place. They truly appreciate you and your business, and budget!!!!

Angela Dawn

Horrible experience here. Between the rude "staff" girl and younger guy... Went in for eye exam, that was completed by the "Doctor" only to go pick out my two frames, waited weeks for glasses to be done, never called to tell me they were in either...got them and struggled to even see out of them. Finally got in to explain it and get them fixed only to have a "partial eye exam" again and now my prescription was different only 9 weeks later?! And to boot it was a less strong of a prescription so my eyes improved in that time frame?! Ugh. Didn't know that was possible unless you have surgery! They offered to remake one pair which again I waited weeks for, no call letting me know they were in...again. Went to pick up my "new" glasses today, seemed a bit better in that moment...went to work (computer stuff) only had them for a few hours so still was working with them to see if they truly were, still was struggling with the "area" on the glasses that offered me to see the computer, like the area on the lenses was very small and took many head adjustments to find the perfect tiny spot...ironically I had an appointment for the "glaucoma signs" that were noticed during the exam with Doctor here, went to my appointment at a real eye doctor this afternoon and before my exam with the doctor they needed to "read" the prescription that was on the new glasses, her machine couldn't even detect it! She remarked how these were the cheapest most poorly made glasses she has seen in her 20 years! Everything I complained about to the original doctor that was denied by the rude staff was confirmed by the new real eye doctor! I was correct and not losing my mind. Also found out that the guy there, staff member is the one who makes the glasses (he told me) interesting considering he said he could make new lenses in a day or so yet it takes weeks to get them? I highly doubt he has the correct training to even make lenses!! Needless to say I ended up throwing the glasses on the counter and walked out because he would not also remake the second pair I paid for with the new prescription because I already had a pair made twice, yes I did but it was due to their screw up. So I ended up with one incorrectly made pair that cost over $300! Never again! Stay far far away from this place if you truly want to see and get the proper prescription! Guess them not wanting to make the second pair over was a blessing in disguise considering they are junk anyways and now I have to start all over with an eye exam and then buy glasses again! To bad it's past the time frame that my credit card allows disputes. Live and learn I guess!

Lori Paulson

Dr. J. Michael Witherington, OD is the best Optometrist I've ever seen. He addressed + diagnosed a long-time vision issue I was born with and did not even realize I had been living with and fighting without even knowing. I had double-vision, headaches and constant exhaustion I had to fight thru. He treated me in a way I can only describe as "holistic", because having that issue addressed also addressed all of these other issues. He is brilliant. His staff is wonderful. They're helpful, friendly manner made me feel at ease, which is a difficult feat for anyone. Excellent optometrist. Excellent staff.

Gary Greenstein

I always have a great experience when I see the doctor. He is efficient and thorough with his exams and explains each step of the process as he goes along. It had been awhile since I had seen him and had a newer prescription for contacts from a doctor in Jacksonville. After the exam he asked me to tell him what prescription contacts I was wearing. After I told him he showed me the paper he was just writing on and it matched what I told him exactly. He then informed me I had astigmatism and this is why my vision would go blurry even though my prescription was correct. The doctor also shows general concern for my well-being and is always genuinely pleasant in his interactions. I would recommend Opti Express to everyone!

john lohan

Ordered glasses for my son and myself, My two pair as I have always ordered through them were to be transition lenses, my sons two pair were to be one transition and one non, because one pair is only worn in the house and the other for school. Called the office today to explain that my glasses came out wrong one pair has no tint at all, but both of my sons do. I was told by the girl in the office that is not how I placed the order and if I wanted it fixed it would be another charge. I believe I know how I placed the order seeing as one pair of my sons is strictly used for at home and never worn outside. So after spending a pretty good sum of money with them on my family over the past few years they choose to lose a customer by trying to charge me to fix their mistake. The Dr. is always very professional and thorough but the office is apparently more interested in making a few more dollars then doing the right thing. I work for Publix, maybe you should take some pointers from them on how to deal with your customers. Sincerely, John Lohan. Has been over a month since I left this review and not even a call back from anyone. What a shame!!! I WILL NEVER BE BACK AS A CUSTOMER AND WILL NEVER RECOMMEND THEM AGAIN TO ANYONE!!!!

Denise Perdue

My first visit Dr. Witherington told me I now needed glasses for distance as well. I wear progressives and got one pair transitional. The progressive line was a little to high. I went back and they were corrected without any hassle. Dr. Witherington, Josh and Erica are wonderful!!! I highly recommend them!!!