Anthony Aiden Opticians - New York, New York

Elizabeth Z.

I've been coming to Anthony Aiden since 2015. He and his staff have always taken fantastic care of me - and their selection is of course second-to-none - but it wasn't until today that I realized just how exceptional their customer service really is.

I came in to get my regular eye exam at AAO about a month ago. I decided to try something different this year by buying vintage frames and filling lenses elsewhere. I went to pick up the completed pair, and they were great! I just couldn't see out of them 🙁 it turned out that the prescription I had given the vendor didn't match the pair of glasses I was wearing. That didn't make sense as in this year's eye exam, my prescription hadn't changed.

I called AAO, brought the glasses in, and after some digging, the mystery was solved: my prescription had been adjusted 3 years earlier and this was the first time I had filled new lenses with it, hence it "not changing".

Here's the kicker: AAO agreed to redo the lenses given what happened 3 YEARS AGO - which can't be definitively called a mistake, because maybe my eyesight was better then and worse now, maybe not - and then the focal point was off in the initial redo so they redid them again. And didn't charge me.

Yes, it's pricey but damn, service like this just doesn't exist anymore. And the quality is always outstanding.

THANK YOU ANTHONY!!!!

ann K. G.

This was a great find they have unusual glasses to pick from but the nicest guys. I had a few issues and they went out of their way to help me for the last few months . They were determined to figure out my problem, which they did. I appreciate all the help that they gave me. This is a great place. I would recommend it to anyone to go to get new glasses. I should say stylist glasses excellent place

Par D.

Pleasantly surprised at the level of professionalism, ease of making an appointment online. thoroughness of the eye exam, and eyeglass selection. I have used many other opticians from Myoptics to Cohen over many years, but this experience was by far the best.They met or exceeded every commitment from appointment time, detailed eye exam with recommendations on what should be further explored and why, to the final delivery of eyeglasses and follow-up.

Andre L.

Anthony was able to source the almost impossible - replacement parts for limited edition and long sold out JMM Borodino frames that broke after an unlucky fall. Excellent job!

Andy D.

Visiting from Canada and the nosepiece on my glasses broke. They were able to help me out and I am very grateful! Super friendly people!

Maura C.

Anthony Aiden is absolutely fantastic! My husband got his glasses there first- the glasses were amazing and the staff was helpful and patient. The glasses selection is great and it was hard to choose just one pair. The staff made the process smooth and pleasurable. Then the whole family (Including kids) proceeded to follow - everyone getting new glasses. They were amazing with the whole family! With their glasses selection, patience and customer service, they reach a level of excellence I previously experienced! We’ll be going back for years to come

Sana M.

Fast, friendly and efficient service. Needed a new contact lens prescription. Was able to secure a Dr. appointment fast. Reasonable pricing (paid out of pocket, no insurance). Contact lenses arrived fast and got notification for pickup. Would recommend others to go when you are in a bind or need a regular Dr. for eye exam / prescriptions. They do not do special eye testing (Glaucoma) but can give referral. Dr. Jeremy Du was wonderful and guided me along the way during the exam. Brandon and Austin [associates at the main counter] were very nice and friendly as well. [Disclaimer: Have not gotten spectacles/frames from them, not sure quality or price, so proceed at own research].

Andrew H.

I have been a client of Anthony's for a, relatively long time!

I, Love, both: Anthony; &, his: medically trained; &, certified eye examination examiner(s); who are medical professionals, that come to visit on his East Village site; on a regular schedule.

This, is: Simply put: a, finely run store, by Tony.

For just, one thing: Tony, himself, knows so Very much, optically related info!

Another positive example is: there, is often a, good buy here.

Tony is very willing to fit glasses; &, he, himself, Is: very good at doing so!!.

Tony offers: Truly, Great customer service; way above: usually common good levels; which, are already, scarcely found, AnyWhere.

Pretty good typical roster collection, of: frame style selections; etc.; &, he, can do: some, special; &, custom orders; &, repairs; replacements; re-dos; research; reorders; readjustments; refunds; reschedules; and, has his own nice line of frames.

Anthony, often is: a, truly, Good; Decent; Honest; Caring; Kind; &, More, than: Fair Man.

Tony is honest for sure; But: Genuinely, Goes, the full measure, to: ensure: satisfaction; happiness; &, the, very best possible customer/client experience(s)!

As already mentioned, he treats you, w/: many, high degrees likemindedness; meaning: it is treating you, how he; &, his family, them-selves, would appreciate being treated, if, they; were paying for services; or: goods, from: somewhere else; themselves.

Tony, usually, does: go, the extra distances, to: always at least, give, the, reaction, in the most decent way at times, of being reasonable; and, polite; and, those values, are pretty much reflected, in: his, pricings; &, policies.

I don't like everything about his shops; &, I, >do, have: a, few complaints; but,...it is, best, for now; &, going forth, indefinitely, to merely state: that, nearly all things God created, do indeed, have room for improvements; &, that: >>nothing is perfect; although, as I just mentioned: there, are, as of this time, none, I wish to mention here; &, right, in this spot.

This is my, Still Current: first choice as an, Optical Needs: place. I still feel that I know of no other optical places that are any better than this one.

Additionally, I, would add, that, his, own, >original location; which is, in: the, N.Y.C. borough, of: Manhattan; is: originally sited, in: the, neighborhood, of: the, East Greenwich Village section; &, his well-trafficked; &, highly popular area's: location, is: on, 8th Street; where the, store; is, just off: the, corner of 2nd Ave.

The, original store, he, established, is, so far, the, only one, of: his, now: two places, of, which I am familiar with; (&, the, other, newest, edition, which is now open; &, operating, w/: Tony's long hours, of: dedicated; &, devoted; &, ambition driven, hard work, to: succeeding at: also, establishing itself, in: N.Y.C.'s Manhattan; is, I believe, situated, in: the, "Kips Bay" neighborhood area.

I wrote this, as, I, was: requested, to: write something; but, also; I did it, because: I wrote this in: His name;...Sincerely,

A. - [Up-Dated: Sun.-02/19/22.].