Axis Community Health - Medical Clinic - Pleasanton, California

Belkys Bravo

I had a follow-up appointment because I had COVID, over the phone with a Dr named Kusuma Hampapur, what a horrible experience, what a person so lacking in professional ethics, education and professionalism!! This person wouldn't let me talk, he didn't listen to me because I told him that I had a lot of cough and bad snot, a headache, in fact, between what I could talk, I asked for an X-ray for my lungs and he told me no, that everything was normal. After 8 days I had to go to the Stanford hospital, they immediately did a chest X-ray and I had pneumonia and otitis media. Gentlemen, the worrying thing is to think in the hands of what type of professionals they are putting our health. I could die if I don't go to the hospital in time... I hope they do something about what happened to me so that there isn't another victim of bad treatment...

Tuve una cita por telemedicine de seguimiento porque tuve COVID con un Dra llamada: Kusuma Hampapur, que experiencia tan horrible, que persona tan carente de ética profesional, educación y profesionalismo!! Esta persona no me dejaba hablar, no me escuchaba porque le dije que tenía mucha tos y mocos feos, dolor de cabeza, de hecho entre lo que podía hablar le pedí de por favor una radiografía. de mis pulmones y me dijo que no, que todo estaba normal. A los 8 días tuve que ir al hospital de Stanford, inmediatamente me hicieron una radiografía de tórax y resulta que tenia neumonía y otitis media. Señores, lo preocupante es pensar en qué tipo de profesionales están poniendo nuestra salud. Podría morir si no voy al hospital a tiempo... espero que hagan algo con lo que me pasó para que no haya otra víctima que caiga en manos de “esta profesional” Kusuma Hampapur…

Alejandra Jimenez

Ami me gusta mucho la atención y siempre son amables y la doctora siempre esta al pendiente muy buen servicio

Elizabeth M

Son muy amables las recepcionistas y los enfermeras

Juan Canada

Feliz

A J

As a former patient of Dr. Jennifer Penney, I found her approach deeply unsettling. Her interactions were cold and impersonal, lacking the empathy one hopes for from a healthcare professional. Her focus on efficiency and logic made me feel more like a case number than a person in need of support.

Additionally, Dr. Penney struggled to communicate effectively with people of color. Her lack of cultural sensitivity often left me feeling misunderstood and alienated. Overall, her emotional detachment and inadequate understanding of diverse perspectives made my experience with her particularly frustrating and isolating. Would never go back to her ever again.

Pm Singh

I had a great experience with Dr Gandhi, she is very knowledgeable and genuinely cares for her patients. I had a stroke recently in April , she was very prompt and thorough in getting me comprehensive checkup. Me and my wife both are her patients and we are really happy with her service, we would recommend her to anyone.

Ghazaleh H Moghaddam K

I have been a patient of Dr. Sadaf Zafar for over five years, and I would like to share my experience. She is an incredibly patient, knowledgeable, and respectful doctor who truly cares for her patients. All the treatments I have received from her have been excellent, and she pays close attention to her patients’ symptoms and provides the best care. Additionally, she follows up thoroughly and compassionately on her patients’ health, which is truly admirable.

I am very grateful for her dedication and care. If you are looking for a professional, ethical, and compassionate doctor, I wholeheartedly recommend Dr. Sadaf Zafar.

dong zoe

Subject: Complaint Regarding Unprofessional Front Desk Behavior on 10/08 at 8:45 AM

Dear Axis Health Management Team,

I am writing to formally file a complaint regarding an unpleasant experience I had at Pleasanton clinic on the morning of October 8th, 8:45 AM. My mother had a scheduled follow-up appointment, and while en route, we encountered significant traffic, causing us to arrive late.

Upon arrival, I accompanied my mother to the nearest front desk, where we were assisted by a slim, young woman with long hair. I informed her of our appointment time at 8:45 AM, and my mother handed me her ID. The receptionist mumbled something, which I couldn’t quite hear. I apologized and leaned closer to the counter, asking her to repeat herself. At this point, she glared at me with a stern expression and rudely asked, “Do you not have a birthdate?”

I was taken aback by this response, unable to believe what I had just heard. After a brief pause, I answered my mother’s birthdate. She directed us to wait in the room on the right side. I was extremely tempted to ask her if she was having a bad morning to justify her mean attitude towards us, but I refrained to avoid delaying my mother’s appointment further.

I later noticed that she was not wearing a name badge, so I discreetly took a photo of her. After the appointment, I shared my negative experience with the doctor’s assistant, who kindly said she would escalate the matter to the manager. However, I did not get the chance to speak with the manager myself.

My parents have been patients at Axis Health for over ten years, and I have never encountered such an unprofessional and disrespectful front desk staff member. As the first point of contact, a receptionist should create a positive and welcoming environment. Unfortunately, this staff member’s attitude negatively affected the rest of my day.

I sincerely hope that Axis Health takes this issue seriously and looks into improving the quality of customer service provided at the front desk.

Thank you for your time and attention.