Blue Springs Optical - Blue Springs, Missouri

Cc M.

The providers are great. I saw two because the one I originally see wasn’t available at the date and time I needed, so for my follow-up, I saw Melanie, and she was fabulous. The issue I’ve experienced is when I call the office, one of the ladies is not very helpful. The last time I called, she kept me waiting on the phone and then transferred me to someone who didn’t know what was going on, so I had to explain everything all over again.

Jeremy A.

**Amended, I was called and my situation was discussed, options were provided, and ultimately they have done what they could to make it right. That is service one can appreciate.

The initial exam and everything was great. The doctor who saw to me was fantastic. Everything else, not great. I went in wanting contacts. I said it every chance I could get, but mentioned I was cautious because the last time I tried them (over a decade ago), it didn't go well. This place was recommended to me by someone who experienced the same thing I did with contacts and said they were great. I was given sample packs to check out, and then that was it in terms of the contacts. No instructions on how to use them (I did my research and got them to work), no questions about going forward with them, nothing. I was, in my opinion, rushed to pick out glasses which I specified was my second choice. Then nothing was really explained in that process, all these options were chosen (if I'm being fair I probably would have chose them anyway) but nothing was discussed in terms of pricing or if I choose glasses, I won't be allowed to use my insurance against my contacts purchase, and on top of that it was nearly $700.00. I should have stopped the whole process but I haven't had an opportunity to go to an eye physician since 2017. As much as I liked the doctor, I won't be going back. When I picked up my glasses and asked about the contacts part, it seemed like the blame was being put on me. They weren't malicious per se, but very passively it seemed like they were saying it was my fault I didn't get contacts and then told me after all that about the part where I couldn't get contacts as well. Plus, I never received a contact prescription either nor was I fitted for any so it's not like I can just go buy them myself without likely having to fork over more money.
I rarely ever give a negative review but this one I feel is earned.

Curt H.

Really nice experience during my first visit to this practice. I was processed on-time, and in a friendly and professional way. I was given plenty of time for questions and I was given thorough and clear answers. The equipment used to evaluate my eyes seemed to be modern and in excellent condition. I left feeling really good about my new eye care provider.

Kristen M.

The office staff and doctors are fantastic! My scheduled appointments are always on time and the doctor takes the time needed to address my needs. I get fitted for contacts as well as prescription glasses and feel they have great prices!

Hannah T.

I was able to book easily online and had a great first visit here today. Everyone was nice, quick, & efficient. They are open about pricing for everything along the way and not pushy on any products or services.

Happy D.

Wonderful place to go for glasses and exams. They are quick, easy, and very kind!

Brian H.

The office was clean, organized, and staff was very friendly. The doctors and techs were helpful and informative. Overall the experience was the best eye doctor place I've ever been to.

Jeff D.

Very friendly and professional staff. Extremely helpful and courteous. Highly recommend this Optical practice!