Marjorie J.
4/5
See below for current review on 1/24/24 12/22/23. Something has definitely
changed. Called in meds earlier this week and were ready the next day. One faux pas: I called in three but only two were filled. Said only had 2 requests. No. Fixed that small problem and it’s ready today. BRAVO!!!
Really prefer writing upbeat reviews.
1/24/24
OK. I’m a believer. I switched my scripts to this business last week. They took good care of me. Did all required in a timely manner. The wait when picking up medswas acceptable, actually no wait at all. They’ve always been polite and helpful, that has continued. The service has improved markedly. I now feel quite comfortable doing business here. I recommend this pharmacy to all.
Returned to this business today(see below) and asked what the problem was. Brenda the pharmacist told me they take care of customers in the store first and that they aren’t paid enough by the insurance companies to be able to hire enough or more competent people. They work at the pace they do so as to be sure to not make mistakes.
They do however have technology in place for customers to order meds and and be texted when they are ready. I had to ask specifically about each piece of technology. The information was not offered. Maybe she would have gotten to that if I’d waited.
The information on the technology should be posted prominently on the website. Maybe I just missed it. Again Brenda was very nice but had practiced this speech and delivered it many times.
From what she told me customers will just have to wait if they choose to do business at Bowling Green Pharmacy.
Having an option to big pharma in town is a definite plus. I want to support this locally owned pharmacy but yesterday, 11/28/23 was not a good start. We were led to believe the scripts would be ready Tuesday morning I went to pick them up at 2:30, waited 20 minutes to be told come back in a little while. I said “be back in an hour”. 3:45 went back still not ready and one still had to be ordered. Was told to call before coming after remainder of order. 🤷♀️🤷♀️No wonder the phone is ringing constantly.
I really want to use this pharmacy. There seems to be plenty of employees, the people seem to be busy but there is a definite problem.
Inefficiency?
Not enough tech licenses?
I don’t know but this really needs fixing.
On a positive note everyone is nice, personable (but obviously used to complaints.)
