Clarity Vision Group - Cumming, Georgia

Suma R.

I am extremely disappointed with the service provided by Clarity Vision. My daughter was given the wrong prescription lens (3 instead of 2), which actually belonged to another patient with the same name. This negligent mistake went unnoticed for an entire year and was discovered only during her next annual check-up. I am not sure what potential harm this has caused to her vision but we did notice that her prescription went higher this time, which is unusual. To make matters worse, they were unapologetic and laughed it off when the error was discovered. I trusted this practice with my daughter's eye care, and they failed us. As a parent, I am really hurt by their lack of professionalism and empathy. I would not recommend this practice to anyone seeking reliable and accurate care.
P.S. : Google doesn't let me give Zero stars. Hence I had to give this place 1 star.

Angela Z.

We have been seeing this doctor since the clinic opened, but we are now quite disappointed. Yesterday, my 16-year-old went in for an exam. My child’s grandpa helped with signing the form. When it came to the contact lens fitting section, grandpa signed the first initial, but my son explained that he didn’t need a contact lens fitting, so grandpa circled it. Among the three initials on the form, two were double letters, and one was circled. However, it seems the doctor might have misinterpreted it. During the examination, she proceeded with a contact lens fitting, even though my son didn’t realize it was happening and didn’t say anything.

As a result, we were charged for the fitting. We returned to discuss this with the front desk today, but they didn’t provide any clear answers. When asked who reviewed the form, they simply insisted that my child’s grandpa had signed it. They also claimed that since my son underwent the contact lens fitting, the charge was valid.

The way they handled our concerns was extremely disappointing. Instead of addressing the issue responsibly, they seemed more focused on shifting the blame to us. To make matters worse, they advised that I, as the parent, should have come in person and not sent a non-English-speaking grandparent, which was completely unnecessary and unprofessional.

Gail L.

Have been working with Lena, Optical Manager, at Clarifity Vision in Apex & wanted to convey she has exceptional to work with in selecting my eyeglasses. She is the most knowledgeable optician that I have had the pleasure to work, taking time to work with you on your likes and what fits your facial features. Her sense of style is also impeccable regarding frames and will work with you to meet your needs.

Judith T.

I had an exceptional experience at Clarity Vision Group when selecting new frames for my son who has double vision. Jessica was incredibly helpful and knowledgeable, guiding him carefully considered all aspects, from style to comfort and size, ensuring his frames were perfect for his specific vision needs. The personalized attention and expert advice made a significant difference, and I left feeling confident about his new glasses. If you’re looking for an optician who truly understands complex vision issues and offers top-notch customer service, I highly recommend this office.

Joshua S.

Great experience at an affordable price ! Dr. Toman and staff are incredible. Love That The Practice Offers Dreamlens To Help Manage Myopia ! 5 Stars .

Julie W.

Wonderful experience. Went for eye exam and new glasses. The lady there fixed my mom’s glasses for no charge. My mom had just lost a lens and they fixed it while I was bringing helped. The lady pointed out frames I liked were 1/2 off and even held them until I could come back.

Joyce K.

I highly recommend Clarity Vision. I am visiting Suwanee, GA from south Florida and needed to see an optometrist for an eye infection. I called Clarity Vision and spoke with Leila who was very kind and helpful, and arranged for an appointment the same day with Dr. Mak. Kelly called me back promptly and informed me of insurance procedures. When I arrived for my appointment, Kelly administered some tests and took my information. She was super friendly and efficient. I was impressed with Dr. Mak and his thoroughness. He spent considerable time with me and answered all my questions. Dr. Mak ordered a prescription and gave me instructions on proper eye care. My visit was relaxing, comfortable and reassuring. A very professional staff with excellent patient rapport.
Joyce Kaufman

Jordan W.

I have been going here for a few years. I used to see Dr. Toman, but due to my busy schedule, I switched to Dr. Choe since he works Saturdays. Both are great! All of the staff and doctors are attentive and kind. Costs are told to you upfront, so there aren't many surprises. I would highly recommend!