Costco Optical Department - Naples, Florida

Linda Duda

6-5-2024
Thank you Teri in Optical for helping Richard order his frames. You're very nice.
Glad we tried Costco for exam with Dr. Macrina and Optical Department for ordering frames.

JFC Tiger

The opticians at this location are generally super efficient and busy. They have very heavy traffic with people looking to them to get help. We always find them courteous and delightful in the past 8 years as we frequent this location. What prompt me to wanting to recognize them today is that Joseph Acuna the optician there went out of his way to solve my problem of my broken eyeglasses frame. He spent the time to look for a replacement frame even though my broken frame is not available anymore. After long search he was able to find one that could be adjusted to work with my existing lenses. He expertly took steps to do the work that demonstrated his skills of adjusting the new frame and replace the fishing wires. He gladly handed my newly framed glasses to me with broad smile. This took him about 30 min with some real focused efforts. This kind of customer services is so commendable and very much appreciated. We want it to be known! ?

stefan rhyner

Naples Warehouse Optical Department Staff: Exeptional!

Excellent service, thank you so much! Everyone was helping me out in a very friendly and professional way. Broke my sunglasses shortly before I had to flew back to Switzerland. The staff members ROSIE, ANSELMO and TERI were doing their very best and made it possible that I received my special sunglasses frame just in time, before I had to leave. So it was only because of their unselfish and impressing workethic. I am so thankful, wanted to tip these nice people but they refused to accept the money. So I like to say thank you by writing a review. Please let them know about it.

I will recommend Naples Costco Optical Department highly to my friends.
Thanks again and see you on my next stay.

Stefan Rhyner
Switzerland

Adam L

First class service from the best Optician specialist David Mudarri. My experience Exceeded my expectations once again during my visit. Simply incredible human high customer service quality ! I can't say enough good things about David Mudarri on how he took care of me and spent all the time and more to deliver more than my expectations. I can always rely on his integrity and desire to exceed my demand in every way. He has earned my trust and loyalty. Costco Optical department of Naples is more than lucky to have people like David Mudarri.

Ronald Stepien

I bought glasses at Costco. The Optometrist was super. I don’t have to wear my glasses all the time. I’ve only had them for a month and I have to go back to have them adjusted. My wife has had the same problem. The frames are cheap. I have had better frames on cheaters that cost me a dollar !

Mary Hess

Lense fell out after 4 weeks, cheap frames. have one a little thicker lense
not enough screw to hole it in

kaitlynR

N L