Crown Vision Center - Lindenwood - St Charles, Missouri

SG

Tammy, the person who handled my bill was very rude and wouldn't explain to me the details that I was asking. I got no calls saying my glasses were ready, but I got a message asking me how my glasses were as if I had gotten them. I went into the store to find out about my glasses then they found the glasses there and did not apologize for not letting me know they came in.

Then the glasses were completely wrong. They were extremely blurry. Tammy told me I should try to get used to them and come back a week later. I went back a couple days later because there was no way I was going to get used to these glasses.

Then I made an appointment with the manager and was told there was a 10 minute grace period after the fact and then I'd have to reschedule. I wouldve been 15 minutes late; only five minutes after the grace period. They should tell people when they make the appointment not afterwards! I wish I had never gone here.
I wish I had read the reviews first. I will never be back there again! But I still have to get my glasses fixed because there's still wrong. So I know I'm going to have to go back there at least two more times. They have bad customer service!

Ryan

Horrible customer service!! After going back & forth with some rude lady named Val, over a contact prescription, I asked to speak to the manager, she informed me she was the manager. Ha, What a joke!! No customer service skills at all!!! They have all new staff and they are terrible. We were patients there for over 10 years & loved Dr. Charles Lutz but now we will never will go back! Customer service is a zero! Avoid crown vision but this location especially!

Linda V.

I brought my special needs niece in for a long over due eye exam and new glasses. From the moment we walked in, all three of the ladies in the front (juggling various hats/responsibilities) were so king and insurance knowledgeable to Dr Lutz. Patient, kind, caring…she said when we left she felt safe and that everyone listened. That is high praise from her. She selected two frames and she is excited for them to come in. Thank you for making a difference for her!

Stephanie V.

Update..... Gave them a second chance but with contacts. I had to pay over $200 out of pocket which after going home and researching if i would've went home and ordered them online i wouldn't have had to pay a penny out of pocket for the exact same contacts so that really upset me. It was my fault for not doing research. Definitely will be buying my contacts and glasses online from now on but will go back for an eye exam. Also I'm going on week 3 of waiting on my contacts and they are now saying the special contacts i have take up to a month. However the contacts website says all are made and shipped in 7-10 days. Staff was friendly and my prescription is really good here.

Most the visit was pleasant until the pricing for my lens and frames. AFTER my insurance they wanted $200 still so I took my prescription and left. Went to an online store that works with my insurance as well and ordered my glasses with extras for $10. I wasn't the only person in there who they was overcharging either.

Jermaine W.

I enjoyed my visit at this location the staff was very helpful and respectful and assured me with everything I came in for and needed.

Lisa

The most amazing doctor he is so personable and I would never go anywhere else because this doctor makes it worth my visit

Teresa S.

I have been coming here for many years. Dr Lutz is amazing. Great personality, makes you feel at home and very caring. I trust him. Tamara has excellent customer service. Very caring and kind. I trust them. Love my new glasses. Fit perfectly. Again thanks so much. Keep up great work. Have great summer 🌞⛱️

Beth C.

I will never attempt to come to this place again all they about is trying to get as much money you can before u know it that place wont be there no more i knew as soon as i walked through those doors how dead it was that the place was no good