CVS - Santa Barbara, California

Liz

These pharmacists do not know about the medications they are handing out and withhold prescriptions from patients erroneously.

I was prescribed inhalation capsules that come with a special inhaler device. CVS showed me the capsule box and told me I needed separate prescriptions for the inhaler and the for the capsules. My doctor said this didn’t make sense, but still resent the prescription TWICE with notes saying I need the inhaler CVS, still insisted they needed a totally separate prescription for the inhaler and refused to give me the medication.

The doctor sent the same prescription to another pharmacy. I picked it up and it was the exact same box that I would have gotten at CVS…and it had the inhaler and the capsules inside, for $200 less than I would have paid at CVS. Went back to CHS to confirm the mistake and they just read the box again and said “oops”. This was an urgently-needed medication that I got two days late because 2 techs and 2 pharmacists at CVS didn’t know what they were doing.

Jonathan Blinderman

Really, why does anyone use this pharmacy. The average wait time is well over 30 minutes. The employees all look beat down and miserable. You can now get regular prescriptions from Amazon delivered to your house. Avoid using this place. It is truly terrible.

Gilbert Crabbe

Repeated failures to have prescriptions filled on time. Extra trips cost time and money. Their phone robot will tell you a prescription is ready when it is not.
We have not been able to get calls answered for several weeks. Sometimes closed for lunch hour. This CVS should close down for our health and safety!

Tracy Beeler

They resell used dirty items like hairbrushes, the store is FILTHY, half of the products are opened, and there are hardly any cosmetics. Id give this place negative five stars if I could. Go to Vons pharmacy up the street. Seriously this olace is the worst in California. The manager must be braindead.

Loreli Wilson

Even with the staff being so friendly I will say the parking here is horrible. I had gone in there in the evening and there was no parking at all. Had to park basically a block away. When I finally made it inside there was like 4 customers inside.
If my grandma has to deal with this wow. Now it makes sense of how she will come back empty and say she will just go another day.

Jarrod Baden

I can’t believe I’m writing a review for a pharmacy. Who does that? Who NEEDS to do that? It’s a pharmacy for crying out loud.

The two “pharmacists” could not have been less helpful. I put it in paranthesis because they are the saddest excuse for one I’ve ever encountered. They didn’t have my prescription that the doctor had just called in. Instead of calling another cvs (or anyother pharmacy) they wanted me to do it without having any of the information do so. I explained this to them and then said tough luck and refused to help in anyother way.

I went to the vons pharmacy down the street, they called the cvs and had my prescription sent over and filled within 10 minutes. THAT, is customer service. CVS, you have a lot to learn and I would start by replacing your pharmacist.

This is not the first time this pharmacist has been extremely rude. He’s clearly not a people person and should have no business interacting with customers. He’s standoffish, unhelpful, and seems to hate his job.

Needless to say I will never be back here. Hopefully that’s a good thing and means I’m not sick, but if I am (or god forbid you get sick) GO TO VONS PHARMACY.

Jaxon Burford

Incredibly understaffed pharmacy, takes forever to get a call through or pick up a prescription. The people are constantly messing up faxing to doctor’s offices and rarely have prescriptions ready in a timely manner.

Tara Zanecki

The folks who work in this location are terrific. The Google listing, however, has incorrect hours for the pharmacy. On Sundays they close at 6pm, not 10pm...kind of a bummer if you were hoping to get some important Rx filled and errands done prior to the busy week starting.