Day Creek Optometry - Rancho Cucamonga, California

shaniquad barrett

My first experience a year ago was amazing however this year I have been waiting since September for my glasses I call I get the run around I get left on hold for 30 mins a month ago I was told they lost my order and it was reordered and would be in I am still waiting was just told last week my glasses would be in on Tuesday 10/22 it is now 10/23/24 and I have received no phone call at all. This is just ridiculous

Cassandra Morton

I would never recommend this place. Never.
They're highly disorganized and unprofessional. We have requested my son's records 5 times and we are still waiting. He needs to see an Opthalmologist on their recommendation. I don't understand why they won't help. We have asked in person, on the phone, and via email!

Additionally, despite having apoointments, we were there for 2.5 hours, most of that time was spent waiting while the office staff goofed around and gossiped with each other. When they were done with a story, they would call us back.

Despite ordering glasses on the same day as our visit, we never get our glasses in a timely manner. It is now 5 weeks after ordering and we are still waiting on a pair. I paid out of pocket for a $500 pair of sunglasses and they don't even come with a case?

The office staff never remembers to make appointments or knows how to answer questions about orders and appointments. Apparently, they scheduled us before our annual date and then told us we would have to come out of pocket for our visits and orders. We refused. I mean, THEY CALLED US TO SCHEDULE THE DATE and said "its time for your annual visit."

Whenever questioned, everyone that works there gives unprofessional excuses and speaks badly about their suppliers and other chain locations. What's worse is that they keep coming up with new, unexplained charges. We have double coverage and the fees just keep coming in. I highly suspect they are scamming money from customers and the insurance companies. They're unable to fully explain the charges. I also find it suspect that charges only come up when we go to pick up our glasses, and never disclosed at the time of ordering. I believe an investigation needs to take place. I will check with BBB.

We loved them when we started coming many years ago and they were located in the Colonies. However, it is evident that there is zero training, zero customer care and support and zero management oversight. This location is a joke and a disgrace to the business name.

Kristi Vazquez

I accompanied my husband last week to his appointment and was pleased with the customer service! We switched our insurance and were unsure of our benefits but Aylin explained them to us and cleared up any questions we had. Choosing and purchasing glasses was a smooth experience, thanks to her! On top of that, she really went above and beyond to let us know that the lab had finished my husband’s glasses and that she would follow up and let us know when they arrived to the store. I really appreciated that detail given our busy schedule. I don’t usually leave reviews but I had to with this last visit!

Paula Smith

Unfortunately, the negative reviews are correct. I've been waiting since May for my glasses. When I call I get the same we'll call you back lie. Of course no one ever calls me back. DO NOT get glasses from this place. Total joke. Never again.

Xavier Villanueva

This place is a joke, so unprofessional. I waited over 4 weeks for glasses that I never received! Left many messages not 1 was ever returned. I spoke to a lady asking her to mail my prescription and credit my credit card, that was never done. It took my wife to go in and get this done. She didn’t even get a I’m sorry. Never again!!

Danny Campos

I've waited *checks watch* SEVEN MONTHS for a pair of frames. I was told last month they would not be able to get the frames at all. So, I attempted to find a different frame. When I was not able to find any for my liking, I asked if I could just get contacts. The person taking the call was pushing for me to allow them to find where the frame was because whomever told me they would not be able to get the frame was wrong. Reluctantly, I agreed to have them give me a call back by the end of the day with when the frame would come in. I then sent a follow up text the next day - they had sent me a text message to confirm the frame I was looking for - and the response was not what you would expect from an optometrist office who clearly has strung me along and not been able to complete their services.

I have heard several times over the years that 'management has changed'. I have chosen to continue going to the same office because I am a creature of habit. I will not be choosing to do the same now.

Irving Rodriguez

Waited 2 months to receive my glasses, and they were the wrong lenses, then another 2 months for the same thing. I asked for a refund but was told it's not in their policy. They said I would be compensated with a free pair, but I never was. It took 6 months to receive my glasses.

Hany Abojoudeh

Unbelievable service . Incredibly careless service. None of them care about their customers at all . My son’s glasses been ready for over a month!! I asked them if they called !! Her reply yes we called once but no answer. I asked her if your office left a message her reply I don’t believe so . I asked her why didn’t you call again to inform us that the glasses where ready her outrageous reply we only call once a month !!!!?.
Sadly I should have known and expected all that once I took my sons there .
I will go on Yelp and tell my experience about this business.