Elan Eye Boutique - Braselton, Georgia

Dustin B.

When you show up for your eye appointment make sure you bring something to do, the chances are you will be waiting around for awhile. I waited for two hours and spent about 90% of that time on my own. After the two hour long exam they take you out to their showroom where you can try on and select the glasses you would like, the 20 different styles are hardly a choice. This is also the time the sales people will try and push you to get the most expensive frames and get you to do all the upgrades, so be warned now. I make my selection and I feel comfortable that I have made a great choice, I was wrong. They say it will take a week... two weeks go by, get a call and go in. The order was wrong and they sent them back. Another week... get a call asking me to bring my frames back to them so they can cut my lenses for me. I responded with what are you talking about. They say sorry and I canceled my order. Get a call today and my glasses are in. They have zero accountability for themselves and I would not waste my time with them.

Duncan S.

I needed an appointment on short notice. After calling, I was able to get one the next day. I had no wait time at all, the technician who performed the initial tests of the exam was great, and very knowledgeable. My doctor was Dr. Song, and I can’t emphasize enough that this was the best and most thorough eye exam I have ever had. I will definitely return, and recommend Elan Eye to everyone.

Marsha B.

The Doctor is friendly and always willing to explain what he is doing and looking for when examining my eyes. The staff helped me pick out my glasses and made sure that they looked good and fit my face. When my glasses were ready for pickup the staff called me to let me know they were ready and then resized my frames to fit. Very helpful staff.

Cgainey303

I was greeted warmly as I came into the clinic. Handed the appropriate "new" patient documents to fill out, and brought back for an initial exam. Everyone was warm and professional. Dr. Poole was kind, patient, and very knowledgeable. He, not only, took his time with me, but also with his associates. I would be very confident in recommending this clinic.

C B.

Dr Poole listened to my questions, patiently answered them in detail and made me feel very comfortable being in the right hands. There was no "rush" to process me and get me out the door. His office has up do date equipment and keeps up with advances in the optometry field by attending seminars and workshops on a regular basis. I HIGHLY recommend this practice for your vision needs.

Michael M.

Find someplace better. Not a helpful place at all. First, it takes at least 5 phone calls to get someone to answer. Basic common sense is lacking as well. The last two appointments we've had, we've had the first appointment of the day. Both times, the doctor was at least 15 minutes late. Then, the doctor INSISTED that I try a different prescription, but didn't have the sample in stock. For some reason, it took them two weeks to get the sample in. Then, after the trial, I try to get my prescription, but I need to make ANOTHER appointment, which they don't have any available anytime soon, unless I want to drive to another location 30 minutes away. Then come to find out, they don't have another contact to use until then, and if would be another two weeks to get it. Providing contacts is LITERALLY their job, and they can't do that. Any reputable eye doctor wouldn't want you in dirty lens, and they don't seem to think anything of it, let alone simply apologize. I've gotten better service at Walmart as a walkin than here.

Brian J.

They did not fill my insurance. The person working on it left the business. The doctor we saw for years left the business. They want to use insurance now to cover 6 months of contacts when I am due for an eye exam in less than a month. They over charged me for items that should have been covered under insurance.

They have been bought out by a company that does not value customers or want to help them beware.

Brad L.

My wife & we’re looking for a new optometrist. Thankfully we discovered Dr. Poole. Very thorough examination (beyond any other examination). Heather yesterday, helped us pick-out frames and the appropriate processes for making the glasses fit perfectly. We are RAVING FANS👍👌👏