Gardner Packard Children's Health Center - Atherton, California

Lili PIKUS

Mal servicio del personal que hace citas.
Te cuelgan el teléfono . No son amables y no saludan como debería de ser .
Deberían de cambiar a esas personas por que no es justo !

Maria Venegas

El servicio es muy lento , demoran mucho en responder

J BDS

The residents are attentive. What I dislike is there is always a different professional for every consult which shows inconsistency. Phone Service is HORRIBLE. Statement of service hours is from 8am-5pm. There is no one to answer phone until 9am or after and the automated message is for after hours (?). Replace your personal or change the service hours.

Melina Corlay

I would give five stars for the doctors but this rating is only based on their horrible phone service. Just to make an appointment for my kids I always wait up to an hour.
So frustrating, and disappointing since this place is a great clinic.

I love the doctors they have been amazing in supporting my kids unfortunately their phone system is a negative ⭐

mei yang

I have had excellent experience when I took my daughter here about three year ago and so I took my little one here days ago. I love the doctors here, they are as fabulous as previously. However one of the front desk (as well as when she pick up my call for scheduling an appointment ) was Terrible. Very inpatient tone of voice from the starting, do not wait you to finish your question, told me "no all full " on the day I requested, although later on it was proved that there were actually available time spot. Don't even expect any greeting words at all.
It is sad to have such a front dest for such a good clinic.

Stephanie Alvarado

I’ve been taking my child to this clinic for years now, and although the wait time has always been long (COVID actually helped this clinic so they aren’t over booking) in the last few months it’s been ridiculous when attempting to make an appointment.

I called and was on hold for almost 3 hours after being caller 13, just so the person on the other end to hang up.

As far as our experience while in office you can expect to be there anywhere between 1.5hrs-2 from start to finish since they have you waiting in the room for so long. The doctors are very nice and back staff is friendly but the back and forth between physicians is very time consuming and repetitive.

Katherine

I would give five stars for the doctors but the front desk and phone service is horrible unfortunately. I strongly to get in contact with doctors. Especially when I have questions.. I need answers to supporting my son etc..
The front desk should be able to direct call to the right people right away not call backs every time and answer questions and or get some to call back. So frustrating, when I can make contact with a doctor or a nurse in a timely fashion.

I love the doctors they have been amazing with supporting my son and getting him what he needs

Emily Martinez

Every time I bring my son here we always have a pleasant experience with every doctor. The front desk is kind gracious and they wait is never to long! My son is four years old and has autism and they always make sure he has everything he needs and all the services available to him.