Kelseyville Lumber & Supply Co - Kelseyville, California

Tory Hughes

The store was so big you could easily get lost in it. Employees, I'm not too fond of. I don't like my first greeting to be "hey, do you know someone looking for a roommate, I'm looking for a roommate or a girlfriend"
Made shopping for toilet parts a little uncomfortable

Dani-n-Greg

Great store to shop at lots of merchandise and knickknacks. Friendly reliable and knowledgeable employees.

Marilyn Underwood

Completely unhelpful, ignore customers who need assistance. Been 3 times and horrible every time. Will not be back.

Heather S.W

5 Stars for how friendly and helpful everyone is here. Besides a rude bleached blonde girl who worked the front cashier yesterday. The other day I had 3 different people helping me with my soil issues and they were AMAZING. Drew and "Doc" in the back are the most helpful and friendly guys!!

Ronald Dover

A Beautiful Home improvement store with much more inventory than i expected.
The staff is very courteous and knowledgable and helps you find the right product for the job. Very impressive.

Janan Platt

They do a very nice job with the plants. A good variety and they're well watered and in good shape. The home decor selection hasn't changed much in seven years or more. The clothing--considering they are one of a few places to buy clothes in the county, they only provide a phone booth for a dressing room, and most materials are synthetic, so I don't buy clothes here. The renovation products, from linoleum to vanities, are also outdated, drab and pricy. There's no selection of non-toxic paint products. They do nice Christmas trees and decor at the holidays. The staff is sometimes surly but willing to help when you ask. Cesar, in plants, is awesome.

Robert

Went there for the first time yesterday. Great store!! It is huge inside, even has a restaurant that has good food! The young man in the front was nice greeting me as I walked in. Couldn't find the item I was looking for so I walked up to two employees chit chatting in the middle of the aisle to ask them where I could find what I was looking for, and one didn't even look at me, pointed to the left and said "aisle 10". Said thank you and walked away without any acknowledgement . Rude. Then at checkout, the lady with the blonde hair wasn't friendly either, saying good morning to her didn't get a response and acted like she was on some kind of a power trip. I'll be back again because its a great store, but some of the employees there need some customer service training reminders to be more friendlier. For that I am taking off two stars.

James Brown

Wouldn’t rent here again. Rented a carpet cleaner on a Saturday at 3pm decided to start the carpets in the morning when the kids were gone. We started at 9am and the agitator for the carpet cleaning machine doesn’t work, the two jets that spray under the machine only partially work (the left sprays fully the right barely sprays giving uneven spay ). This machine couldn’t lift many stains. After a few hours of trying to make sure it wasn’t operator error and pre treating the carpets to ensure the stains were given the best chance to lift out, I decided to look under the machine and determined that it wasn’t working (the scrubber brush) so it had no way of working stains out of the carpet or fitting any soil material out. Basic cleaning functions to any machine. It took me nearly an hour to get the company back to reply and they told me that even though it’s broken, I’d have to pay a partial days rental, and they were keeping my deposit. For a broken machine that isn’t working. I offered to show them pics and explained that I rented a machine that isn’t working /cleaning, in theory it shouldn’t have been rented out to anyone in the first place, so why am I paying even a partial fee. But that’s all they’d be willing to do. They looked at it in person and verified that was an issue and that it wasn't functional, and apologized but they refused to give me my money back in full.

They also charged me to clean the machine (this is an added fee that they charge on machines if returned dirty), they warned me about it at the time of rental, (if I returned the machine dirty). However, when I brought it back home to use, the first thing I had to do was clean it because they rented it to me filthy, in fact I had originally thought that perhaps this was why the two jets may have been clogged and not functional). Then they charged a fee upon returning it (after I cleaned it out thoroughly, since i had to show them that wasn't an issue with why it wasn't functioning). This felt like a total scam, since they don't seem to service or clean the equipment they rent out. Otherwise I wouldn't have been able to rent a broken machine that I spent over an hour cleaning just to try and get it to work, only to have to drain it all back out and reclean the machine to take it back.

(Edit:) its been three years and they've never reached out to me (beyond their lame excuse for a "reply" here). This was just their way of trying to put some positive spin on a bad review.

Additionally, they knew about this issue before I ever left a review. They simply didn't care. I spoke to them about this "issue" both over the phone and in person and spoke with a manager, who confirmed the machine wasn't working. The consensus was basically, "tough luck, but youre not getting part of your rental back, oh and there's a cleaning charge for the rental, and its almost the entire cost of the deposit" which is frustrating as I spent the fuel and time to drive 15 miles to this place back and forth (two trips) and was out of pocket for a machine that didn't work. The only reason they can have this attitude is that they are one of the few equipment rental places in Kelseyville. My advice though is to go elsewhere, or make them run and test the equipment before you leave with any rental.

Also, if you are going to rent a carpet cleaner, just go to Safeway in Lakeport, the rental cost for the machine at Safeway (at that time) cost me less than I paid for just the deposit at the Lumber and Supply Co, and it was fully functional.