Managed Health Solutions Pharmacy - Norcross, Georgia

Paula L.

To the rude young lady on the pharmacy phone this morning, April 22: I hope you never have to deal with caring for a loved one in assisted facility. Medications are dispensed and reordered by caregivers in facility. Family members pay for and arrange doctor appointments to obtain prescriptions. With all the fingers in the loop, it would help if you could be professional and pleasant in assisting with issues that may arise. Drop the attitude. No one was accusing anyone of anything.

Kimberly

Unprofessional representatives. I have inquired about the billing because I believe there are duplication errors, the responses I receive are very unprofessional such as "I don't handle this" or "call your insurance company". They must be trained to only take your money.

nanci L.

I have been having problems with Billing for months with unanswered questions on mistakes or erroneous amounts with no back up to the amount ! I have sent detailed emails and have to check each line of each invoice. I get no explanations by email, which I need to see in writing ! since any phone call is useless because things are illogical ! I handle my sister's finances, she is in Assisted Living and has lots of medications. I keep getting bills with late charges added, which are in error since I have never been late but refuse to pay the amounts of which I have no explanation! I need to speak to someone other than billing since they are the problem !

Elyse G.

Managed Health Solutions came to my mother’s senior living facility and provided COVID-19 vaccines and will be back as scheduled for the second shots. Getting information from my mother was difficult and I called Managed Health twice. On both occasions I found them accessible, responsive, forthcoming and helpful. I am extremely grateful that they offer a service in senior facilities. It was almost impossible to secure a vaccine for my 91 year old mom in a timely way from other sources. Thank you to Managed Health Solutions and specifically Charles and Rebecca for your help and for filling this much needed niche in the community.

Natalie N.

This pharmacy is used by the senior living care center where my parents reside and after months of trying to sort out my dad's medications using his VA prescriptions, they failed to communicate what was missing to execute the changes despite confirming everything and then continue to debit my parents bank account for unnecessary medications. I recommend steering clear of this place if you are able. The lack of customer service is unacceptable and they are taking advantage of people's wallets.

Christopher B.

Our office registered to be vaccinated by this company. When we initially spoke to them they assured us that they would be able to take care of our needs. After weeks of hearing nothing (and no responses to our emails) I finally got in touch with the so-called CEO, Charles Platz. His response to me, "we have changed our minimum requirements". I asked if there was any chance they could help us. "I'll let you know by mid week", he tells me. I never heard from him again. I get that you are overwhelmed with request, but I don't get false promises. You are only as good as your word and your word, sir, is worthless.

Ayman S.

Mariama B.