Marshfield Family Eye Care - Marshfield, Missouri

Amanda M.

Update-It's officially been 6 weeks since my son's appointment and we still have not received his glasses. If you would like to have better vision sooner rather than later, I'd visit someplace else.

The appointment went great. The staff and Dr. were very nice. However, I don't have good things to say about the customer service in terms of ordering and receiving glasses.

After my son's appointment, we ordered a pair of glasses and were told that it should only take about 2 weeks, and that in many cases it doesn't take that long. I called to check on the status a few days after the 2 week mark, and was told that they just hadn't arrived yet.

I called again, the next week, nearly 3 1/2 weeks after ordering, and was told that there was actually a mix-up and the glasses weren't even ordered until I called the previous week to check the status.

I tried calling earlier today with no answer, so I left a voicemail. I hadn't received a response, and my husband offered to check in at their office while he was in Marshfield. He was told that they still weren't in and that technically it hadn't even been the two weeks since they ordered them (which doesn't really help their case as far as customer service goes).

We are now 3 days short of 5 weeks, and my son still doesn't have his pair of much needed glasses.

I know several family members in need of glasses who were going to try this officer, but have decided against it after hearing why my son STILL does not have his glasses.

jason G.

I went to this eye clinic for an exam and possibly new glasses on August 27. 2024. Here it is October the 8th, and still no glasses after i was told 2-3 weeks. This makes the second time, first being last year. Wife went, and it took 6 weeks to recieve hers. This is totally unacceptable. Wife went to Wal-Mart this year and got hers back in 3 days. I do believe this clinic needs to find better labs for sure.

eygunsmith

Dr. Boone is excellent, That being said the business practices of where he is employed sucks. Took over 3 weeks to receive glasses put on my supplied frames. Rt. eye prescription wrong. Asked for no line progressive glasses and got bifocals that are not right. they charged my insurance then I had to pay them 3 more co-pays out of my own pocket just to get something to see through. Then when I get upset about the whole mess they kick me out of the office before I can check the precription. Now They will not take my call so I can talk to Dr. Boone. Aviod this office like the Bubonic Plague.

Alicia W.

My experiences at Marshfield Family Eye Care were poor. The girls had a lack of professionalism, respect and patience.
Dr. Boone is pleasant enough, however following my first full exam, he prescribed glasses but overlooked addressing the dry eye. I called a few days later hoping he would suggest something, but they scheduled a SECOND full exam. His suggestion at that appointment was to wash my eyes better. When that made no difference at all, I called again to address that and the glasses that didn't fit right. They scheduled a THIRD full appointment.
That's 3 full screenings and exams in as many months. I arrived for my third full exam, scheduled for 9:00, 5 minutes early. I stand watching them chat for a couple of minutes and knock. The girl gives me a dismissing wave and smile, turns and returns to chatting. Although they were doing nothing, they refused to let me in even 3 minutes early! Who doesn't arrive at a doctor's appointment 10 minutes early? I walked away and will not return. Now I'm stuck with bad glasses. I feel their main objective was to make as much money as possible.  Disheartening and disappointing ☹️

Hero's A. ?. T. B.

They knew I was on Medicaid. Knew I was not willing to spend extra money on extra perks for the lens and made me wait 3 weeks to get my glasses only to tell me "Medicaid won't cover it" when I know Medicaid will because they have my whole life. Don't go here unless you want scammed out of money. It's all they care about.

Kayla J.

The customer service is absolutely amazing!! The doctor was so nice, patient with me as I had several questions which he answered every single one! When picking out my glasses I was lost, I didn't know which to pick, every one I picked out myself and thought I would like didn't look good on me at all and then an assistant came and helped me, he picked out 3 pairs of glasses that looked and felt amazing on and he was also so patient with me trying to decide which to choose. Finally after 10 minutes or so I picked my glasses. This is definitely going to be mine and my families forever eye doctor! I felt so comfortable, relaxed and not rushed at all! Thank you so much!

Randie S.

Customer service was amazing! My son and I both came here. I got contacts and tried a few brands before settling. They were very patient with me. With my son they were absolutely amazing!!!! He was about 8 at the time. They were so patient with him since he was between the kids and adults frames. They helped him pick several pair that fit and explained to him the pros and cons of each pair. When they came in they allowed him to go back so he could watch and see how they adjust them. Sadly our insurance changed so we had to switch eye drs but I can not wait tell we switch again!

Darwin R.

Staff is nice but have doubts about the Doc and the company where he has the lenses done. Had to send the first pair of glasses back right off the bat. I could not read thru them. The second pair was not much better (still can't read thru them). I also ordered the progressive lenses with a wider vision field, but that didn't happen either. The Doc seems to rush his exams and the exam epuipment looks antiquated. I will not go back a 3rd time and guess I will eat the $335 out-of-pocket copay. My wife got her eye exam and glasses at the same time I did. She is also not happy but that's another story.