Net Vision Communications, LLC - Springfield, Missouri

Kyndall M.

Net Visions is potentially the worst provider in Springfield and I can’t stand that I am forced to use them. The Villages at Nathanael Greene provides basic internet through Net Vision and I now pay an additional charge per month because the standard internet Net Visions offers is so inconsistent and slow. Even paying extra, our internet drops multiple times a day, doesn’t download at the speed in which I pay for, and sometimes is out for hours at a time. I don’t care how nice the customer service is, I want my internet to work CONSISTENTLY.

Collin H.

This is the worst internet provider in existence. Something tells me North Korea has more reliable wifi. I would switch in a heartbeat if any other provider would work with my apartment but no, Net Vision monopolized my complex. Their hours are 8am-10pm and here it is almost 9:00am and no one from support will answer the phone. I work from home so I am losing money right now. If 0 stars was an option, they would be worthy of it.

Edit: I called last month and they claimed my router was to blame, so I dropped another $80 on a new router. Not only did this not solve the issue but now I’m out $80 for something I didn’t need.

Gavin L.

While the internet is AWFUL. Customer service has always been polite and attempted to help. I’m on the last month of my lease and I can say this has been the worst experience I’ve had with internet problems. I’ve called countless times and even upgraded to “better service” and my wifi is constantly lagging. Great people work here however if your apartment uses this provider and you use the internet for more than streaming RUN.

Update a week later: WiFi once again is randomly out without explanation!! How are these guys still in business 🔥

Christopher W.

Even though my apartment complex includes their Internet I at least expected competent Internet, I can give them this my download speeds are decent, not what they promised, but decent outside of that. I can’t play online games and Netflix and YouTube barely work, causing crashes all the time.

I have contacted them for help multiple times and got no results. I set up an appointment to have them physically take a look at my outlet, but after rethinking it I can guarantee nothing will come of it, so I decided to cancel the appointment and accept it for what it is, it is Internet, Just really bad Internet.

When I move, I will not be using be them as a provider.

Update: It has gotten to the point where my Internet has experienced a total blackout, due to their meddling with other Internet boxes, I asked to have it resolved as soon as possible, and the soonest they could do was a day or two after the blackout, it shows that they do not care enough about their customers to resolve an actual issue.

This company is greed embodiment.

Hayden H.

The quality is not important to this review. Top notch customer service. A kind lady named Harley fully explained how to set up my new internet and helped me understand everything in simpler terms. 5 star service from her

Tim T.

When it is good as is good but the random freaking intervals where my speed will go to 10 megabytes or lower but the craziest thing is the upload speed never changes. It's always about 200 MB per second. We're supposed to be receiving gigabyte fiber 1 gigabit upload and download and we do when it works. It doesn't always work and it always stops working when they stop working. This is one of the few internet companies I have dealt with that doesn't have 24/7 support. Please avoid if you can

Gibbmister

Forced to use this internet provider due to it being included in my apartment, it was great for a while with 90mbps speeds for both my wife and I but now for the majority of the day it just drops to 2mbps for both up and download which is complete BS but hey competence might be on sale this Black Friday perhaps they can pick some up

Alexander P.

Have had some iffy internet issues while gaming lately, but when I called customer service, Chris had me fixed and ready to go in less than an hour. I told him my issues, he identified them and solved them to get me up and running even better than what it was. Very happy with their service!