North East Medical Services (NEMS) - 1870 Lundy Clinic - San Jose, California

Ling Yang

Terrible experience. Don't go there if you have other options. The doctor is rude, impatient, and unhelpful. The doctor doesn't have any capability to make basic dignosis, yet she knows very well how to judge the patient from every way.

Julius Dobos

The "doctor" was unable to provide service due to her lack of comprehension of the California State form and follow the very simple instructions written in English. Instead of following the steps for a standard TB Risk Assessment, she (along with the center director) tried to make me me "upgrade" to a TB *test* – for a high additional cost. The State Risk Assessment form clearly outlines the steps and specifically states "no test is required" – hence it's called risk assessment. Provider did not comprehend the purpose and instructions and/or wanted to up-sell a service that neither I needed nor the State required. Successfully wasted 2 hrs of my time. Reported NEMS to the State for removal from listing of providers.

Laura Mantovani

Very unhelpful doctor. Brought in medication that was prescribed by previous doctor with the intention of asking for a prescription. I request a greater quantity of tablets as I don’t want to have to go to the pharmacy to refill often. Doc tells me that long term, this medication isn’t good to be used. I ask why and he doesn’t explain. I ask if there is another alternative and he doesn’t answer. Says that my breakout should go away on its own. Which is true in experience, but the meds help quicken the process. Felt like a well too bad deal with it moment. Not great customer service. At the end of the appointment he says to go up front to schedule lab work. Understood, but then he forgot I was supposed to get a flu shot and COVID booster which he acknowledged during the meeting but forgot by the end….

Simple and easy to check in at the front reception.

Member Service folks were nice and friendly.

Nancy Hu

07-26-2024 3:00pm
今天拨打东北医院的客户电话，Queenie 女士接待了我，我必须给她五星好评和大大的点赞！她一下子解决了我所有的问题，从她这里我得到了所有的答案和帮助，真心感谢和感激！不然我将会日子难过，夜晚都睡不安稳。

她是一位非常有爱心，以及对整个东北医院业务的方方面面都非常熟悉的十分有爱心和责任心的一位工作人员，我非常感谢神的帮助，让我今天遇到了她接听我的电话。

其实一直以来，我都对东北医院感觉非常好以及心存感激，我接触到的工作人员都给我很好的感觉。

但是前两天，里面有工作人员给了我非常不太好的感觉，我不想多说具体是什么，这个问题非常困扰我，甚至有点严重。!!!!!

今天，我试着打电话咨询一下，没想到在Queenie女士这里所有都给我解决了，真正的解决了，对我的帮助非常大，虽然个别工作人员有让患者感觉不好的地方，但是有像Queenie以及三年前为我服务的唐小姐这样的员工，她们的让患者非常信任的感觉让我依然还是选择了东北医院。
再一次感谢Queenie，感谢有您为大家服务！❤️❤️❤️❤️❤️❤️

因为不知道怎么进行二次网评，所以在之前的网评上进行了二次添加文字。不好意思！

2021年的网评，非常感谢唐小姐，成功帮我预约了会员服务，以后看病有地方了。满满的爱心与耐心让人很温暖！

Zhu Yanbin

There are many nice and young providers in the North East Medical Service, for example, my family doctor Qilin Lu, MD, he is younger and medical skills . So that I think, North East Medical Services is a nice medical service.

Jacob Gorena

This is my primary care center and It's a very convenient way to get your health care needs met.

Jiahui Lin

Doctor literally dodging to do any work for three appointments. Seems like anyone that breaths can become a doctor there.

Kim DLuo

白卡免费看病真好，配了眼镜，体检，疫苗。中文，粤语，英文都可以