North Florida Cataract Specialists and Vision Care - Gainesville, Florida

Blaine Harris

It is currently 4:40. I’m sitting in the waiting room for my 3:20 appointment. This is the fourth time I’ve been here. Each time I’ve had to wait for a long time. It’s hard for me to believe with today’s technology that they don’t have a system to alert you on how far behind the doctor is. I could have worked an extra hour. Time is money. The place that I get my haircut, great clips, even has a system that notifies me how long of a wait there is. All I have to do is look at an app and I know where I stand. It is just such an arrogant attitude. I wish there was something I could do besides write a negative review. I would gladly go elsewhere, but I’m sure it’s the same way somewhere else. all that being said, Once you do get seen, they are very nice and do a great job.

Shay Roberts

I would give lower stars if I could but unfortunately 1 star is all I can do. This was one of the worst doctor's offices I have ever been to. I showed up to my early morning appointment around 5 minutes early, it took me about 50 minutes to be taken to a room. The older nurse who got my initial information was INCREDIBLY rude, as if I was the one who was an hour late. She proceeded to be extremely rude to me (smirking and rolling her eyes?) and dismissive about my current glasses prescription, and acted like it was an inconvenience just to speak to me. She then dilated my eyes without any warning, and left me in an extremely bright hallway with no explanation or glasses to wear. I have never had an eye exam before, so this was pretty jarring and uncomfortable. I can't even imagine what it would've felt like if I hadn't had someone with me. We then waited ANOTHER hour to be taken to an exam room, then waited another 45 minutes for the doctor to come in. The doctor made no effort to understand why I was there in the first place, the vision symptoms I'd been experiencing, and he and all assisting staff acted as if I was a great inconvenience to them once again. Do NOT go to this place if you can help it. If you do, be prepared to meet the rudest staff members you'll find at a doctor's office. I can't imagine ever treating my clients like this. To top it all off, I received one of the largest bills for an exam I've ever had, all for the most useless appointment I've ever experienced. Seriously, save your time and money and go somewhere else.

Darian Salazar

Whether they’re busy and packed with people or very few, it still takes an hour or more just to get placed into their second waiting area. They have to work on time management as others like myself still need to get back to work. It shows a lack of care for people’s time. And unfortunately have to find a different office that respects people’s time. And they need to work on biohazard training for their employees. Finally get to sit down to wait even longer in the room and find a used swab? Hour and a half is way too long for a follow up. Zero stars if I could!

Melanie Bosanic

This is my second visit and running late both times. The Dr and staff are friendly and my exam was thorough, but don't appreciate wasting my time.

Anabel Anderson

Quite possibly THE WORST service I have ever received from any medical provider. Let me tell you why:

1.) They stopped taking almost ALL insurances, making it near impossible for patients such as myself who have been seeing the doctors at NFCS for years to continue to receive services. And if you are inquiring about what type of insurance provider I have - I have a very good vision plan with Humana. I had been using NFCS' services since I was 12 and their office was located on University Ave. As someone with an extreme prescription since I was very young, it's disheartening to not be able to continue to see the doctors I've been seeing for years who know and understand my medical history. Having been a patient for roughly 16 years, it's a wakeup call to see how little they care about you. You know what this means? They see customers as cash cows because you are more than likely paying out of pocket. Makes you wonder how many people they have taken advantage of with this tactic.

2.) Unable to reach a person on the phone in-office during operating hours. On a number of occasions, I have tried to reach out to their office for inquiries, assistance and even to make or cancel appointments. It is near impossible, no matter which extension you use to get somebody on the phone. I couldn't even get somebody on the phone to cancel an appointment I had to make MONTHS in advance because they now don't take my insurance. And they are terrible with callbacks if you leave a voicemail with their afterhours service. Not to mention that the afterhours service kept dropping my call and it took me 30 minutes to be able to relay a 30 second message.

3.) Terrible with Callbacks. Upon requesting my original callback, I was met with one of the rudest individuals on the phone. When I asked that a doctor or office manager call me back so I could explain my situation to someone who had more familiarity with my situation and medical history, I was met with attitude and disrespectful words on the phone something to the tune of "Whoever calls you back is going to tell you the same thing". I did not even receive this call back until 3 days later, and after I called 2 times back-to-back using the different extensions on their answering machine to attempt to speak with someone. No seconds later did I then receive my requested callback from the aforementioned rude woman.

4.) Clear lack of professionalism and general distasteful behavior in their employees. Today I received my second call back after over a week of requesting it. The woman who called did not identify herself and lead the conversation with "We are going to do you a favor". After over a week of not receiving anything back, I had already gone and made myself an appointment with another eye doctor. When I explained to the woman that she wasn't doing me a favor because of the time sensitive situation, she proceeded to childishly and condescendingly exclaimed that "You should just get it from them then" before hanging up. I have in all my years never had a medical professional hang up on me, and frankly I am appalled that they would let someone work there who treats their patients so disrespectfully.

5.) Eyeglasses "professional" is less than professional. This should come as no surprise that the red headed lady who works assisting patients with glasses and sales is by far the nastiest lady you could ever deal with. She once snatched a pair of glasses from my dad's hands because he was trying to look at the model number. Their glasses prices are extremely inflated, and they will try to add on extra unnecessary fees to jack up your costs. Be on the lookout getting glasses from them, you can often find them way cheaper online or at other establishments.

For all these reasons I am giving this medical office a 1/5 stars, however they deserve a big fat 0.

A MW

Dr. Snodgrass has been my Ophthalmologist for many years and his entire practice is the gold standard of professionalism and state of the art eye care. My cataract removal surgery was a perfectly designed experience from the initial consultation, through the surgical process, meticulous recovery care, and thorough post operative checkups. The entire staff is highly professional and experienced, and the Surgery Center could not have been better. My surgery and care was carefully planned to suit my individual case and needs. I was thoroughly counseled regarding each decision to choose my best possible result. Everything I needed was provided and instructions were comprehensive. Someone was always available to answer and discuss any questions. I expected the cataract removal surgery would improve my quality of life, but my experience and results were above and beyond anything I could have expected.

Stephen Flory

My daughter and I went here for years for vision care but I just learned that they no longer take insurance except for one specific type. I have a good plan through UF, so I was surprised mine is no longer accepted. I guess they wanted to make more $$$.

Wayside Survivor

My husband and I have been seeing Dr. Snodgrass for our various eye issues for at least 20 years. I would not trust my eyes to anyone else. Yes, I have had to wait awhile several times over the years, but it’s a busy practice and I plan for it. The office staff is always professional and kind. I’m not sure I understand the comments about being changed $50 for your Rx if you don’t buy your glasses from them. I only just bought mine from them this year for the first time (because of the great selection), and for years had gotten my lenses/frames elsewhere. Never charged anything. Husband either. Never any hidden fees. Highly recommend, and Dr. S will continue to take care of my cataracts, dry eyes, & other issues.
One last thing; if your kids can’t keep their hands off of expensive frames, that’s on YOU: not the person who works there having to do your job. “They’re kids” is no excuse.