Optic Trend - Brownsville, Texas

Solar Power

First time walking in they were very nice and professional! The place was spotless and the atmosphere was light. But then it started going downhill, not to be rude but I dont think anyone working there is used to a person that has common sense coming in. They had no problem insinuating that i was faking my perscription within the first 10 minutes and even laughing about it in the front while I was waiting for a second assessment. They even made sure to loudly state that they have so many people pretending. You really dont think i know who you're talking about when i am the only patient that walked in? Are you really that used to not being professional that you feel comfortable yelling so loudly to eachother that I dont even need to try to hear you?
And get this, you want a copy of your perscription? 5 bucks. Dont want your doctor to not talk about your medical history to anyone and everyone? You need to ask him not too, and heres the kicker.... he can say no! I swear to anything if you are thinking of going here and you have even a REMOTELY difficult time conveying your thoughts, good luck. I would rate negative 1 if i could.

Ruby B

Dr makes unprofessional remarks. The staff is not polite at all they all have mean faces towards patients. My children where well behaved and they still got ugly looks from the staff and "Dr".

Dora Mendieta

I definitely don’t recommend this for smaller kids my son was referred to by his PCP and it was just a bad experience I understand everyone’s experience are different. The assistant of the dr is very rude raised her voice to my kid a couple times was very impatient when it was just us there. The doctor googled side effects of my child’s medication to see if that was something that was causing blindness right in front of me making me more uncomfortable. Then proceeded to point at something on a chart and tell me that his was slightly bigger than the normal person but to not worry like how am I not going to worry!? It seemed like the doctor himself didn’t even want to be there (the whole attitude was giving off an I meant if I have to do it vibe.) Took him to a different eye specialist and I mentioned this concern to the doctor about the area that was “bigger than most people” and said that that part of his eyes were fine and normal size… The only really good thing about there is the front desk lady.

Home Pro Inspections

Dr. Marquez is outstanding! My daughter had an eye injury occur during our beach vacation. Dr. Marquez provided exceptional treatment and truly cares about his patients’ well being. Highly recommended! Thank you Dr. Marquez and your staff!

Thanya Hernandez

Do not buy glasses here if you have specific face measurements, which I’m sure everyone does. I was not told my face measurements in record would not be taken into account at time of purchase until I picked up my glasses and they were completely crooked on my face (witnessed by the front desk employee).

The front desk employee was very respectful, unfortunately the store’s policy (that I was unaware of) is awful. My only option for the glasses I received, not knowing my face measurements weren’t used, was to do a burning process to adjust the frame. I have had to deal with this process before for nonprescription personal sunglasses. I knew it would not work, and after multiple attempts the staff was not able to get them to be straight on my face. I went the second day and same result, however this time I made a fool out of myself and I left the office crying out of frustration that I paid 185 dollars on top of my insurance to have glasses that I will never wear. Even if my glasses would be straight on my face after the burning process, employee disclosed that they would revert back to their normal position which mean I would have to continue to go back to get them fixed.

I would have appreciated being told face measurements were no longer being done and I would not have purchased. I take my purchase buying glasses very serious as they are in my face every single moment of my life other than when I am asleep.

It is unfortunate that I did nothing wrong during this process and I could be offered no assistance.

Mayra Mendiola

STAFF IS RUDE! When expressed my concerns with doctor himself he basically said I didn’t have to come here if I didn’t like it. My daughters glasses broke with in 3 days when she dropped them and I came back had to pay replacement fee. Which I don’t mind but the lasted her 3 days!!! Lady at the glasses which I believe is owner is rude too! Only nice person is the guy that is helping with the glasses. No one apologized for inconvenience which is the least thing you can do when someone is having a bad experience. Never again. Do not recommend & it’s sad because years back he was a wonderful dr!

Oscar Garcia

After another optometrist suddenly canceled my appointment without warning, Marquez was the only optometrist I could find that would see me the next day. I made an appointment and gave them my insurance number over the phone. The next day I got there and did my paperwork and waited a few minutes and they did the standard exams on me. No one was rude to me, nothing was out of the ordinary. What makes me give this place a 5-star review is the fact that Marquez is the only optometrist I've ever gone to that looked at my eyes AFTER trying on contact lenses, whereas all others give me my prescription, a sample set, and walk me out the door. Marquez realized that I've been wearing the wrong size of contacts my entire life and he refused to let me walk out with the wrong sample set. I always thought my left eye was just a little wonky but it turns out I was just wearing the wrong size! My contacts fit amazing now. I really appreciate that little bit of extra effort. I don't understand all the negative reviews. I had a great visit.

Lucia Mu “LuLu”

Dr Marquez has been my daughter's obstetrician since 4/1/2019. She was referred by her primary physician. The nurse who was dilating my daughter's eyes was very rude and raised her voice to my daughter because the drops hurt her eyes and my daughter tried to rub them. All I could do was try to console my daughter so we could move on. I was then instructed to go next door (same office) to have her measured for glasses. We stood there waiting while 2 females sat upfront, not on the phone or assisting another client, only working on their computer. 15 minutes later the receptionist from next door came over to see if we'd been helped and asked these ladies to help us. We were finally told what sizes and glasses to look at and then told we'd be given a call as soon as they were ready. Today I called to follow up, 14 days later only to be told they called another number (not given to them by me) and left it as is. The receptionist confirmed the only number on her file was my phone number but no one tried to contact the correct number.