Publix Pharmacy at Indiavista Center - Cocoa, Florida

Audrey Hull

Somehow they can’t understand what 30 days means. It’s not 31, even if there are more days in May. They didn’t dispense extra pills last month, and they don’t care in the slightest that a patient is suffering and out of meds.

Kim

I used to get great service. Lately, the long lunch break that closes the pharmacy as well as Wendy who didn’t put in my refill request has me seriously considering a change. They need to keep the pharmacy staffed enough to stay open during business hours, keep stock on hand of monthly medications for regular customers and hire people who understand how to use the computer.

Gloria Simpson

Great service and very friendly employees behind the counter .

Matreintsherde Fakename

I have become extremely dissatisfied with this pharmacy in the last couple of years, as are my doctors. I have a tight schedule and when I have time to make it there close to closing (15 minutes before close, not 2) I can't count on them being open anymore. I have had to get prescriptions from other Publix pharmacies due to them being out of stock of my prescriptions often (not once has this happened with this pharmacy before), and the service there is far more acceptable. A more recent issue over the past year is them not filling my 90 day prescriptions, and though they used to give me two refills now they do not and I have to call in my prescriptions every time, which sometimes can result in me skipping a day or two which directly impacts my daily life. I don't know if that's due to insurance or not so they may not be responsible for that. It is very sad to watch a perfect pharmacy sink to such depths. With that being said the pharmacists are still amazing and I still hold the senior techs and 2 of the newer techs in high regard.

Wendy is far too rude than she has any right to be. If you're going to give me bad service the least you can do is give me a smile. I always treat you guys good and am more understanding than I really should be, but Wendy is making that difficult. I intimately understand how stressful being understaffed can be and the difficulties of customer service but being kind especially to your friendly, long term customers, is a bare minimum requirement for the job.

Michael Cornwell

I have always received great customer service from all Publix pharmacies. I love that they send a text message when each prescription is filled and ready. My one and only complaint is for three of my medications it always take a couple days to get filled. But I would rather deal with the delay that use others pharmacies I have in the past.

Susan Stretton

The staff at this Pharmacy is far superior then other chains in the area. Going above and beyond simple customer service. They really do care, the are so informative and unlike other places I’ve gone where they are like robots. These staff members at Publix are always respectful and kind. They are very willing to tell me any information about my medications, and there side effects. I’ve been going here for over 15 years. Never had one misshap. Great crew, working together like a fine tuned instrument! Love there work ethics ❤️

Timothy Fields

Some of the best Pharmacy staff anywhere in any organization. 9 other pharmacies are closer and easier to reach (including other branded and independent, compounding pharmacies inclusive.)

Maddie is the Supervisory pharmacist here, Emma the senior Tech, Brittany, Wendy, Mary & Daphne. Rosemary-(senior & Compounding supervisory qualified pharmacist) In fact, we are blessed to have two pre-eminent Supervisory Qualified and Compounding pharmacists in our store.
Thank you all, for being here. I owe to you all a debt of gratitude, absent your presence, my quality of life would suffer greatly.

Publix pharmacies are industry leaders in my opinion for many reasons, primarily among them being quality of staff on retail location.

Me Tay

The staff is so friendly and helpful. At one time, I did my family prescription needs here. Then my insurance changed and requested I do it at CVS which was nothing but problem after problem. I decided I would go back to Publix because of the ease of their staff and pharmacist. I actually went through the drive through and the pharmacy tech, Brittany, said my name before I could get it out. I was shocked. I asked her how long had she been working there. She replied, "15 years"! They are definitely doing something right for their employees which in turn shows to their customer. Thank you Publix Pharmacy!