Publix Pharmacy at Perimeter Park - Valdosta, Georgia

Kyra D.

I am very displeased with the service that I received from here. I had a prescription that required a prior authorization and was given the run around for about 9 days straight. My doctor had initially placed an order for a prescription that I couldn’t use (different formulation) but when I told her it was incorrect, she placed another order for the correct medication. The correct medication required a PA. After she figured that out, she completed the necessary documentation and told me it was approved. I then called the pharmacy and they stated it wasn’t approved and that my doctor had not responded and that I needed to contact her. I called my doctor back and she said yet it again that it was approved for the new medication. I then spoke with a male pharmacist that stated that it was not approved and that they sent out notifications to my doctor but it still was not approved. At this point, I had been back and forth with my doctor and this pharmacy for about 4 days straight. My doctor then spoke with with a male pharmacist that said they couldn’t see an approval on their end but that they would reach out to the Publix Health Desk to resolve the issue. This was never done. I spoke with the pharmacy manager after all of this, who basically told me my doctor was putting in a PA for the wrong medication formulation, but this was not the case. My issue would have been resolved if this was escalated to the proper department (I presume, and even if it wasn’t, it should have been done away). As soon as I switched pharmacies after speaking with the pharmacy manager, my PA for the medication was approved by insurance. The tech that was also there this day was very rude.

As a health care provider and service member this was very disappointing. The miscommunication or rather lack of communication was unacceptable. I made my concerns very clear to each associate that I spoke to but did not get the care that I needed as a patient. Highly disappointed. I would add names but rather not out of respect.

Karrin B.

If I could give Publix a negative 10 I would. I stood inside the Publix store at the pharmacy and called the their phone to see if they would answer and they wouldn’t. They hardly ever answer the phone which is beyond ridiculous. CVS can get a script and fill it within hours and still answer the phone and they don’t have half the staff that Publix does. My doctor sent my script in at 9am, here it is 7:40pm and it’s still not filled. Horrible customer service.

R M.

I can’t see how someone would rate this Publix Pharmacy anything but a high rating. I’ve been with them since Rite Aid closed across the street and changed to Walgreens. The wife and I are seniors so we go through a lot of meds. We also get our reoccurring shots there. But for the occasional long lines we’ve never experienced anything but expedient and friendly service. I particularly love the drive through since the back isn’t as strong as it used to be. Thanks guys for all you do.

Immy B.

They must be popping the pills they sell or something. But I have a horrible time trying to get my medication every month. Even when my doctor calls and I call to check on it after. Laci is the only tech that actually knows how to do her job.

Max

Took 3 hours to just get a antibiotic which I received a text for that would cost me after insurance under a dollar... During the 3 hour wait I received a call from the pharmacy stating that they had an issue on their end with the process (not myself or my insurance, but something on the Publix pharmacy end) and due to this the prescription would now cost $32.40 and if I still wanted it filled. So, because your pharmacy messed something up I have to take responsibility for that mistake? How does that make sense? No explanation, just do I want the prescription or not... Excellent service.

Samantha A.

Terrible pharmacy. I'm a type 1 diabetic and need insulin. I always get a 5 pack of pens, but they've shorted me 2 pens TWICE, and I'm still being charged the amount for 3 pens that I was for 5. When my husband asked why this was happening they said it was my fault for not calling ahead to see if it was available. I was a RX tech in NJ and this has never been how any pharmacy I've worked at has handled not having the proper amount of medication for a customer. When asked if we could pick up the other 2 on a day when they had them the woman says, "is there anything else you need?" My husband told her yes, I need my question answered and she replied with "have a nice day" and walked off. Made a report to management but nothing has happened. At this point they're committing insurance fraud if my insurance is paying for 5 pens and they are only dispensing 3. Everyone there is rude and all they do is keep you waiting. Prescriptions are never ready when they tell you they are either. Definitely better places to get your medicine and I will also make sure to report this to insurance so they can follow up and investigate. I take insulin to stay alive, not for fun!

Garrett M.

The worst pharmacy in Lowndes Co. Wait times of over an hour in line are common, only for them not to have the meds they CALLED YOU to say was ready hours ago. I have lost count with how many times the staff has lied to my face about not having my medication, only for it to be sitting right behind the counter. Going so far as to insist that my Dr is a liar who never sent in the meds (despite already having my order). Using this pharmacy is the #1 easiest way to screw up your medication schedule as they will take DAYS past the time they said it was ready to only fill half of what was ordered. These people should not be involved with the Healthcare industry.

Ruskaya Y.

For those who complain about pharmacy working procedures and how slow they are think about this: I used to work in another pharmacy and it was one of the busiest locations. Every day we would have to receive over 500 prescriptions and put them into our computer system MANUALLY. Then aside from that we would have to dispense over 700 medications and count them manually too. Keep in mind that most of medications are come in quantities from 90 to 360. This is not all we do. We had to receive calls from clients and doctor offices, do vaccinations, release medications to patients, work with billing problems, change insurance and usually it would take a good 5 minutes to re-bill one order.
I was helping out in that Publix for couple days when they were extremely understaffed and it shocked me how much is going on there. And here I thought my pharmacy was busy 😅 please be mindful when you have complaints.

P.S. to those who use drive thru. If you know you have a problem with insurance or any of your medication, or you need to change your price please come inside the store. You will be helped almost three times faster than through drive thru. If you have everything good, if you pre-paid your medication, dropping of or so early regular pick -up, a drive thru is a perfect solution. It really would help to reduce wait time for you and for those who in the line behind you.