Renewed Vision - Jefferson, Georgia

Kassandra B.

Cannot recommend enough! I called with an urgent issue and was worked into the schedule immediately despite my limited availability and not being an established patient. The front desk staff was kind and patient with my many questions. The doctor was knowledgeable and listened to my concerns. Very pleased with my concerns, I will be switching my eye care needs to this practice.

Carrie G.

I recommend Dr. Jones!! She was so amazing with are 3 year old son. I have been going for years and years. The staff is always sweet and her office is always so clean. She has so much patience and truly cares about the health of your eyes.

amy H.

The staff is exceptional and Dr. Jones is so amazing!!!! 20/10 recommend!

Lisa G.

The staff was helpful on the phone by taking the time to talk to me about my insurance and what my co pays were. At the appointment the staff was friendly. I loved the time Dr. Jones spent with my on my exam and she was actually the one who sat down with me to select my glasses and the options. I feel as though she truly cared about me. I loved every minute of this experience and am happy I found a new provider!

Jennifer K.

Beyond impressed! The whole staff, Dr. Jones, Candace, Shannon and Karen were professional, friendly and respectful to me and my son. Dr. Jones was wonderful. She is very patient and supportive. My son was the patient and he was treated with the utmost respect. They each were huge cheerleaders has my son took the step from glasses to contacts. I highly recommend Renewed Vision for all but especially for children!

Amy W.

Dr. Jones is great, very thorough and professional but the care afterward needs work. First the team says they'll call when the glasses arrived, no call my husband had to call only to find out the glasses were there. Got home there was a glare on his glasses. He then called, spoke to Julia about fixing the glare and she informed him she wasn't sure if the glare could be fixed that she would call the company and find out. He just spent over $300.00 with absolutely no guarantee, no return phone call. Today was business day #2 and no return call. A glare on glasses is dangerous when driving and at work with machinery. Sadly, Dr Jones starts the visit in a positive manner and it goes downhill. He received no paperwork, which makes no sense either. Convenient yes, but I prefer to do business with a company that I can trust to make any issue right. I'm even willing to pay for the fix is it's not another $300.00 plus.

Chris C.

Dr. Jones is great. I have been going to her since she opened. However, I was very disappointed when I called to make an appointment and explained that my eye sight changed drastically over a few days. My eyeglasses had become useless. I was told that the soonest I could get an appointment was over 3 weeks away. Also, my last visit around 7 months ago the front staff customer service has not been to par of which it use to be point on.

Jairo C. V.

I’m giving two stars because my wife really liked Dr. Erin. The main reason I changed my vision health insurance for 2021 was to have more options. One of the first things I asked before making an appointment for my family was to check if my insurance was in-network. And the response was yes. The office even called me the day of one of my appointments to check my health insurance, for an appointment at a different date. On our first appointment, they asked for our health plan (the practice), acknowledged that they called me hours before the appointment, and after an hour and 15 minutes of being in the office, the lady at the front desk confirmed that they don’t take my health insurance, that I said that I wanted to pay out of pocket during the scheduling of the meetings, and I could submit my bill as out of network. Guess what, my insurance doesn’t cover out of network.

I payed for an eye exam and contact lenses for testing out of pocket, with a blue cross blue-shield vision health insurance that covers almost 100%.

Apologies were heard, but those apologies do not erase the bad experience and minus hundred plus dollars in my bank account.

Recommendation: It would be helpful if the office notifies that my insurance is useless before providing the services.