Solano Cycle of Gainesville - Gainesville, Florida

Darling Rugama

Pésimo servicio llevé mí escúter a reglar me cobraron y la dejaron igual no funciona

Dexan Pinner

The beautiful girl at the front was vary sweet and knew the answer to every question I had about the scooters. She was very helpful and knowledgeable. She showed me around the place and showed me everything I would need to get started on a scooter. I will be returning to this shop due to how nicely she treated a guy like me who didn't know the first thing about scooters. I’d consider a pay raise because she works harder than minimum wage.

Amanda Martinez

I bought my scooter here 3 years ago, I leave it there every summer, every time I need a repair they’re super helpful, I can’t say enough great things about this place. And the prices are the most reasonable that I’ve found in Gainesville for the quality. Very thankful for a reliable scooter place like Solano cycle:)

William Angevine

I bought a used scooter 2 weeks ago from Solano cycle, after 3 days it wasn’t starting up properly so I called, brought it in and the mechanic said he switched something out because it was running hot. Then a few days later the belt snapped struggled to get it back there I asked them to please check the entire scooter because it’s hasn’t even been 2 weeks and this is the second time I’m back. He told me he replaced the belt. Then tried charging me even though I’m under warranty. Right after getting that fixed the belt snaps again I have called and called and left voicemails and no phone call returned. I decided to call another company I actually trust. They told me that the mechanic that worked on the belt put the clutch on backwards which was causing the belt to snap right away. What mechanic that claims they’ve been working on scooters for years put a clutch on backwards? I was almost informed that depending my speed that could have seriously injured me. Solano cycle is a joke everyone do not go to them at all. They will do everything they can to sell you a scooter that will break down within days but yet not be able to fix it and then try charging you. I still have to go in and receive my actual tag for the scooter. Wonder what B.S they will try to feed me then.

Jennifer Melendez

BUYER BEWARE - Started off great and went down hill from there. I went in to the Jax Beach location on a Saturday morning and spent 2 hours in the store really looking for the perfect fit with my daughter. We found a perfect match and bought the moped with a pick up for Tuesday. We rented a u-haul to pick it up as we live in south GA, $150 for a half day. We get there and the moped was still on the show floor as it was Saturday morning when we left. They did not even touch the moped until we got there! We went ahead and purchased a helmet while waiting. We waited around for 2 hours and the moped was still not ready! They took an entire hour before they informed us there was something wrong with it. I had to return the u-haul by a certain time so I left. We never received a call that day to let us know anything about the moped. We got a call the following day, Wednesday about how the moped was still not working but they were taking a part off another like model to fix the problem and they were going to personally bring it to me. I was reasonable and appreciated the fact that they were trying to make it right. Then 20 minutes before the close of business, they backed out on delivering it to me. At this point, I asked for a refund. This was just too much and completely unorganized of a place. I also looked at the reviews (something I should have done prior!!) and realized even if we did go through with this, if something was to go wrong and we HAD to deal with them again for the warranty, it would be one headache after another. We were waiting on someone to call us to let us know the refund was being processed and NOTHING! At this point they were screening our calls and not answering the phone. SATURDAY, an entire week since purchase! I had to call the orange park location and explain to that lady what was going on and she finally made it happen. She called me back within 10 mins with a status and the refund person called me a few hours later. THEN! We get to talking to the refund guy and he informed us the helmet was never actually charged (confirmed with our bank, it wasn’t) and he was going to deduct the amount from the refund. I explained I wanted the refund and helmet processed as 2 different transactions, as they are two different transactions, and he kept asking me “why” “Isn’t it the same card” “It will be the same amount of money” I had to raise my voice to get him to stop questioning me and just process them separately so my bank statement would reflect exactly what is going on. He had the audacity to ask why I was yelling. Needless to say, I should have read the reviews first. BUYER BEWARE

Victoria Farrar

We have spent the last month going from shop to shop and back again looking at Scooters for my daughter. Both NS4L and Solano had a good selection and both sales people were knowledgeable and helpful. But that is where the similarities end. NS4L out the door price was over $2600 once they added all the posted fees. Basically dealer fees. (You know the mystery ones a regular car dealership likes to charge) Solano’s out the door price was $1999. FOR THE SAME SCOOTER, SAME COLOR, SAME EVERYTHING. Just no ridiculous fees to line their pockets. Will, our salesman was fantastic. Great sense of humor, made sure to acknowledge us when we arrived, offered us a bottle of water and took care of us a quickly as possible. No high pressure (considering we have been in and out multiple times) he just smiled and said “Hello again” each time. He understood we didn’t have unlimited funds and didn’t steer us to things we couldn’t afford. I would highly recommend Solano. No, they are not right up the street from UF, but compare their prices and it’s worth driving a mile. Drive the mile and spend the money you save on books and school fees!

Tomas Galavis

Terrible service, I bought the scooter less than two months ago, at the beginning the scooter was working fine (I bought it as a new scooter), I have it inside a garage almost all the time and don't use it that much so it is almost new. About two weeks ago my back brake stopped working so I took it to Solano's to get it fixed since it still has warranty they didn't charge me for the repair and it was done the same day.

I pick it up and the brakes were working, they were tighter than the front brakes but they told me it should loosen when I use it. Well the brakes haven't loosen yet and they are so tight that the wheel makes a sounds and you can smell the brakes, so I decided to take it on the weekend again that i got time (I noticed this 6 days ago). As I said I don't use the scooter that much so I didn't notice till Wednesday when i was washing and cleaning the scooter that two parts of the scooter where broken in a place that they will only break when doing a repair. Since the scooter is new it doesn't have any marks or scratches of any kind so its clear that this pieces broken had to be done doing a repair and the only repair done was at Solano's.

So today i took it back to show them what happened and to see if they could fix the brakes. They just said they weren't responsible for that and blamed me for the damages, also said that all the scooters they fixed have that same problem on the brakes, that is "normal", so after they didn't take responsibility, blamed me for their bad service they didn't even solve the first issue I took it for.

So I left Solano's and took the scooter to another repair shop just to have a diagnostics (without mentioning Solano's to get an honest answer) and they confirmed what I already knew, during the reparation the parts where probably broken and they just pretended nothing happen to see if I didn't noticed and the brake issue was totally solvable, now my brakes work normally.

Never going to buy or do any repairs at Solano's again and share the information so you can be careful when dealing with them.

Devon Lindsey Bumm

Terribly run rental place. If I could give 0 stars I would. We came from PA to rent scooters yesterday. Ended up raining after doing a half hour of paper work, and paid, so we were promised that if we come at 1:00pm the next day, they would keep the scooters aside for us. After arriving at 1:00pm the next day as we were told, we weren’t made aware there weren’t any scooters available. Alyssa at the check in desk stated it “slipped her mind” that we had already paid and were specifically told by her to arrive at 1:00pm for our ride time. We then approached her the owner with our issue and he stated she shouldn’t have said that she would hold the scooters. Alyssa did nothing but admit she “forgot” and didn’t apologize or take the blame. She lied to get our money clearly. And it took annoying long to get refunded. Owner seemed nice but Alyssa should not be in customer service clearly.

EDIT after response: we stated we could come as early as needed and Alyssa recommended 1:00pm… she did not recommend earlier. She had our money and did NOT offer a refund. Im unsure why you assumed a refund was offered. She recommended coming back - therefore holding the bikes shouldnt have been an issue in this case, especially since she specifically told us this was going to happen. Dont promise something if your business doesnt stand for it. Also, we stayed only ten minutes after closing… not one hour. Feel free to check the cameras. No need to make things up to make your business look better. What a shame.