Su Casa Furniture - Ocean View, Delaware

Rebecca Chanin

Possibly the most impressive customer experience I've ever had.

In early April, I purchased outdoor furniture at Su Casa’s warehouse sale (Ocean View location). We opted to have the pieces delivered/placed in our garage until the weather warmed up.

A couple of weekends ago, it was time to move everything from the garage at the rear of our house to the front porch (up 10 stairs to the deck). The chairs were easy, but the table proved otherwise.

Picture a hockey puck magnified to the size of a large fire pit. With no handles, we couldn’t get any leverage. Just nudging it on the ground proved challenging – it didn’t look that heavy when Su Casa delivered it!

A neighbor suggested we call the store to see if they had any tips for lifting it. Mackenzie (sp?), the woman who answered the phone, patiently and compassionately listened and puts us on hold to get advice.

She returns and to my great surprise, she says they will come over and move the table for us – for free, that same afternoon! An hour later, she calls to tell us the guys are on the way. They arrive within 10 minutes. One of the delivery guys turns out to be Su Casa’s owner.

They propped the giant table on its side and wrapped two heavy-duty straps around it and their wrists. With great care, they moved and put the table in place. In less than 2 hours, we went from an "OMG moment" of panic to solution.

Su Casa sells fantastic indoor and outdoor home furnishings that I want to buy. Even better, the entire team understands what it takes to provide an exceptional customer experience, which makes me want to buy again. This business deserves every success coming its way.

Deborah Thompson

I’ve found my happy place! We recently moved to the area and already about 80% of our furnishings are from Su Casa. We’ve seen some of the same items in different stores, but the price is comparable if not lower at Su Casa, and you absolutely cannot beat their customer service. We’ve had such good experiences with turnaround time and sometimes delivery within a day! From the extremely knowledgeable and friendly staff in the store, to the designing services associate available to help make the right decisions and put it all together, to the delivery crew - well done, Su Casa. You are my absolute go-to place of choice for furnishings.

Patty Vollmar

WOW! I wish I lived closer. Was visiting from NJ and is always so refreshing to find a store that has stock that I've never seen before. Well laid out, the store in town has more decorative / smaller things, while the store outside of town has awesome furniture you can try out (and loads of books to order from). Great place to get a house warming gift is someone just bought a beach house!

Susan Parente

Great style and products at both the downtown Bethany location and this location in Ocean View!
Prices are a little high, but quality and products are great!

Tim Floyd

Amazing in every way! Brenda and team in Ocean View (and everyone else including owner Nick at their other stores in Ellicott City, Fells Point, and Bethany) are fantastic. Top notch customer service from the in-store team to the delivery team. We virtually furnished our home here. Stop in - you'll be impressed by the people as much as the products!

Lisa Braden

I want one of everything in this store! Such a great selection of furniture and accessories, especially with a coastal feel. The staff is friendly and not pushy. Somewhat pricey but certainly good quality.

Michelle Groff

Su Casa Hosted a Candle Making Class by Salt Town Trading Company which was amazing and fun. I learned so much from the owner, Amy, who was a great teacher and very personable!!

Cam J

A beautiful place for quality, unique coastal style furniture! Prepare to have deep pockets… ?