The Eye Gallery - Atlanta, Georgia

mary bryant

The staff at The Eye Gallery in Buckhead are just the greatest. Got 3 eye prescriptions filled here two weeks ago and they did a superb job - picked up all three pairs yesterday and never had to make any lense
corrections - made them up perfectly. I have to thank Denine - she was wonderful- helped me make choices in frames and taking care of the writeup on the prescriptions. Go by and see them - many beautiful frames to choose from - only high quality frames.
Thank you, Denine……M. Bryant 08/2024

James Smith

I don't know why I kept returning to this location year after year. Each year something happened that left a poor taste in my mouth.

Dr. Patel was good, but the rest of the staff was unhelpful, disorganized, and often rude.

- Taking phone calls on speaker while a patient was at the desk with the staff. (If you call in with a question the entire office and patients will hear you. Every time I visited the staff answered the phone on speaker while I was sitting there...).
- Calling me about orders arriving when I hadn't ordered anything from the location
- Pushing product on customers despite clearly higher prices then commenting about not buying the product. It's a sales office, not an optometry office.

Evan Elezaj

I had a missing screw in my glasses. They were from an entirely different brand and optical, but they helped out anyways. The staff was friendly and welcoming, I definitely recommend!

Genoah Collins

Dr. Patel did an awesome job determining my eye prescription. She is an great optometrist. Denine was the eye care specialist who gave me her absolute best in finding the perfect pair of frames to suit my needs and style. She was patient and she had the expertise to surpass my expectations. Jamie, the manager, also has done a superb job providing the atmosphere and managing in a way that brings out the best environment for these eye care experts and their patients/customers to interact comfortably together. Thank you all!! A great team, everyone there!

Justen White

I’ve been going to the Atlanta location for about three years now. I have been dreading to make this review due to the Ophthalmologist that I love at this location. Jamie, the customer service representative is always very rude either in person or by phone. His attitude is very deplorable and he actually engages in debates with patients. From the previous reviews below, I am not the only one that has had a bad experience with this individual. The eye gallery should launch an investigation and reprimand his behavior. I called the store back after he hung up in my face and another gentleman answered the phone and I asked for the corporate number and he stated Jamie was the only person who could give me the information. The gentleman came back to the phone and said that the district manager was on vacation and that he could use the district manager my number next week once he returns from vacation. I expressed to the gentleman that someone else should be covering the district manager while on vacation, this gentleman proceeded to say he’d be more than happy to give my number to the district manager and that he would not continue the conversation. This location has lacked customer service skills ever since I became a patient there. Human resources should really evaluate The ethics of this location.

Dr. C You Tube von Fluegge-Chen

I've been going to the eye gallery for years. I just had my annual exam and I had the best experience. I am not sure what Robbie's title is, but he's been the main point of contact up at the front desk. He was able to squeeze me in at the last minute and gave me truly excellent personalized customer care. You can tell he is very passionate about helping people and doing whatever he can to accommodate them in such a friendly manner. The eye doctor was very professional, extremely personable, genuinely cared, and she answered my questions with kindness and expertise.

L K

I did not have a good experience at this location. I went in for a simple eye exam and lens change and they charge triple the price of what other places charge. Kim could have given me a better deal but chose not to. I also think Kim is rude and abrupt to customers. I used to love this store but it has really gone down hill with Kim there. They also adjusted my glasses incorrectly. They are way too tight and don’t fit right.

Emily McDonald

Employees Chris and KJ are awesome. Both fellows were extremely accommodating and did what they could to help me find a pair of frames that I had been looking for for quite some time. Both have excellent customer service skills. I felt extremely well-taken care of and welcomed by both gentlemen when they helped me on separate occasions.
The Eye Gallery has a really cool selection of frames - pricey, but stylish!