United Community and Family Services (UCFS) - Plainfield Health Center - Moosup, Connecticut

Maria Chella

I have been a patient at ucfs since March 2016. I never encountered such unprofessionalism at a Dr's office in my life. I have a chronic pain disease fibromyalga, also severe arthritis in my neck along with bulging disc's and bone splints. The last time I was given pain medication (5 MG percs). 6 in total. I understand there is an opioid epidemic and Dr's are fearful of prescribing people who actually benefit from short-term use of this medicine. I have been complaining about the same problems over and over again and no one is listening or even checking out what I'm there for. I have so many instances where no one has listened I ended being hospitalized. If someone would like to respond to me about this please feel free to call me. One of the biggest issues I have is that Dr's there are more interesting in there reputation than helping patients. I actually had a dr not sure if this is her first or last name. Dr lily walked in the room didn't even check my hands which were extremely swollen and red. Was told over the phone that in order to get 6 pain meds I had to go into the office. The Dr I usually see happened to be out that day. After explaining this Dr lily said and I quote "what do I look like a drug dealer " I have many other horrible experiences in that office.

Rebecca Mahar

Good doctors . 90% of any other staff members besides drs are completely incompetent for setting up appts, filling out paperwork,referring patients to anyone. I gave one star because the Dr's helpful. However nurses , assistants,front desk, and possibly any other staff members are completely useless.Do not try to get any kind of medication refilled(even if it's something non addictive) don't try to get any paperwork filled out in a timely manner..took over a week for 5 lines to be filled out (eve then they forgot their own license number and had to ask the front desk. They constantly cancel appointments last minute, but if you do that they will bill you. This place has gone downhill month after month year after year

Sincerity

Use extreme caution. Ethics are optional and too many of docs only interested in billable hours rather than actual patient care. It's really too bad because at one point in time it was a really good office, but now well it's painful what you will end up experiencing - medical staff creating false narratives to cover up bad bedside manners, misdiagnoses and more. There are some there that still care, but if you get the bad ones it is a nightmare. Paperwork is horrible and they upload or give you paperwork for other patients. Proceed with caution.

Everydaycarry 1911

Had an appointment with Dr, due to several irregular symptoms such as lightheadedness, feeling off balance, hot flashes, blurred vision, pressure in the head. Was recommended to start with some blood work, wrote a prescription for a pill for dizziness (which I never took). Then set up a follow up appointment for 6 weeks later. After receiving my labs back and seeing a few things red flagged, plus other symptoms continued occurring I rescheduled the follow up visit to a closer date. The follow up appointment was scheduled as a phone call, like at an in person visit a nurse called and asked the basic questions like meds, allergies, etc... then few mins later the dr calls and asks how he can help me? Like he has no clue why I had an appointment, so I tell him it's a follow-up to our last appointment and still asks how he can help me Needless to say he couldn't be bothered to take a few minutes before he called to review my file from the previous appointment so he'd know why I'm calling and about what. When I call him out about it, he tells me I need to watch my tone. At that point it was in my best intrest to end the call with him and reach out to someone else at the office. Later on I read the notes for this visit on the mychart portal and found many contradictions(lies) between this visit and the previous. Talk about a Dr that is out of touch with his patients, don't review notes before follow-up visits and is found lying in those notes. Needless to say I will be seeing a new Dr tomorrow and will be perusing an official complaint against said Dr. Someone should be reviewing this guy's work closely he has people's lives in his hands!!!

River

There is no more care in healthcare. They care more about your pronouns than they do about filling your medications in a timely manner.

My primary healthcare professional was forced out and replaced by pitiful excuses for "Doctors" who "Don't feel comfortable" filling medications that are necessary for patients to function.

They deserve zero stars, and I am pursuing litigation against them for their actions which have endangered my life.

Don't go to these grifters. The one doctor who actually cared about their patients was forced out.

Edit: Discharged from their "care" and given meds to not sue them.

Fat chance. I plan to bury you all in litigation.

Josephine Rodriguez

Good luck getting an appointment here. I waited 2 weeks for a call back, then once I set up my appointment I had to wait 3 wks for that appointment. The morning of my appt came and I got a call that the dr was out sick and I had to wait 2 MORE WEEKS for a reschedule! If you need a mental health professional, don't come here, clearly they're too busy for new patients. The receptionist had the nerve to rudely tell me that people wait 3 months to be seen there... as if I should feel privileged that I only waited 7 weeks! If you need an appointment right away, don't go here!

James Lomba

I've been with UCFs for about 4 yrs now.. I've been able to get my health on track like no other. My Dr has been so beneficial as well as mental health. I'm getting both my knees replaced and my Dr has been 5star with me. Thank You UCFS for also helping guide me to sobriety . 33

Yomebo

Inconsiderate. Super slow medication refill. Forget communication…that will definitely not happen as it should. Quick fast to pass you off to someone who is “more comfortable” at prescribing and diagnosing. ?‍♀️‍♀️.