USA Medical and Surgical Supplies - St. Louis, Missouri

Joel F.

Ordered a product in 2023 and was informed that the product was discontinued and the order was going to be cancelled. As of 2024 there is new ownership and express that they don’t have any record from to January 1st 2024 and I would have to contact the previous owner but doesn’t have a way to contact them or even let me know who that is.

Gerald P.

I ordered some items in March, my card was charged 2 days later. The website stated 1-2 day shipping well that was a lie. Two weeks later no product. I tried emailing and calling nothing worked. Two more weeks went by which is now mid April and still nothing. I finally received an email stating the manufacturer canceled my order and I'll get a full refund in 5-7 business days well that was another lie. It's been over 10 days and still nothing. I call today May 1st and finally got an answer. Of course their reply was wait 5-7 more business days. DO NOT DO BUSINESS WITH THIS COMPANY!!

michael M.

I placed an order on March 12th . Shows in stock , ships in 1-2 days. Credit card charged 4 days later. Then received an email after they charged my account showing order was waiting fulfillment? I attempted many phone calls, disconnected at the end of their recording, can't sign in to account, emails not answered. I called my credit company and filed a complaint with the Federal Trade Commission. I see there are a few other reviews on yelp complaining of the same issue. Falsely advertising a much sought after item was in stock when it wasn't. Will never order from this company again.

aiesha I.

I placed an order in the beginning of March. They canceled my order 2 weeks later stating some of my items were out of stock. They stated in the cancelation email that I would receive a full refund (over $700) in 5 business days. I never received a refund. Thank goodness I paid using PayPal. I had to escalate a claim with PayPal in order to get a refund. I am still waiting and it has been over a month since the original order was placed. Very poor customer service. Does not respond to emails and there is no way to contact them via phone. I will never do business with this company again.

Kerry G.

Absolutely terrible customer service. Ordered items at beginning of March. Card charged 2 days later. Contacted by company that the single canister hand wipes were not available, and that I had to switch to case or cancel order. I switched to case, and waited 6 weeks. When I asked for an update, they canceled my order. Their justification was that the supplier couldn’t fulfill the shipment, yet USA Medical’s website still had item listed as “available” and “usually ships in1-2 weeks”. They have many similar complaints posted on the BBB website. There are much better companies. Beware!

Al

This place is real and not a scam. I wasn't sure after they took my money. I ordered something March 19th and just received my items March 28th. I will say I did try to call them and email them but had no response which worrried me. My items came from La Vergne, TN. So it's a different address than the one on their website. If you order from them just give them time to get it to you.

Exclusively S.

I would give a negative star rating if possible. I placed an order with them at the beginning of March and have called repeatedly and been told that it was on back order. More recently they are saying that they will not be able to get the items and will refund me the $200 plus dollars through Pay Pal but have yet to do so despite many follow up calls and ample time. It is terrible to take advantage of people in these times!

Patricia T.

~~~*BUYERS BEWARE*~~~

I placed an order for PDI Sani-Hands Instant Hand Sanitizing Wipes on March 3, 2020. I was provided a shipping order and date. The item was shipped to ST. LOUIS, when I live in Arizona! I repeated emailed the company and was able to get only one response..."Your order was transferred to our St. Louis warehouse because the main warehouse does not ship to post office boxes. It will be shipped to you from St. Louis." That email was received on March 17, 2020. Since then I have sent repeated emails, left messages to either refund my money or send the item, and request a followup email or phone call as to what the status is. I have not heard from anyone, have not received a refund or my item.

I WOULD URGE ALL BUYERS TO SEEK BUSINESS ELSEWHERE!