Vision One Total Eyecare Center - Daytona Beach, Florida

Silver Feather

La señorita que nos atendió muy amable, paciente, agradable. El trato fue espectacular. Incluso, la vi tratando a otros pacientes con la mayor dulzura del mundo.

Kate Pynch

I have worn glasses since I was three. I'm 69

Every time I've had new glasses made I've seen better. I've never once been treated as I have been treated here.

1 Vision tech ( male) kept touching my thigh. I'm 69! Told him not to touch me. He did again. I told Dr. Peter I never wanted to interact with that tech again he said I never had to but oddly enough he didn't ask me why I was refusing.

Dr Patel did the most cursory eye exam I've ever had. Took a MONTH to get the glasses. I knew immediately the prescription was wrong said it was wrong. Got a song and dance about getting used to them. Made an appointment to be re-examined got new prescription waited another full month. They refused to refund my insurance company and has to pay out of pocket for new lenses.

Second pair are actually worse. There's people do not listen to you, patronize you and and we not reimburse your insurance company for their own mistakes.

I'm a senior I can't afford not to be able to use my insurance for eye glasses.

T G

Lady on phone was incredibly rude. When I got my elderly mom there the lady working the counter laughed with her coworker at my mom when she didn’t know where the flower pens were. Starting to wonder if she should even have her cataract surgery with these people. Horrible!

Gloria Crutchfield

Rude answering ,,,,,called w a very important msg. To the doctor 2 days still haven't received a call

Diane Howley

Vision One on Mason Avenue (Covance Plaza) are the worst business. It doesn't even deserve 1 star. If you have Humana, go to Total Vision. Vision One is concerned about money! When I had my exam, a tech put drops in my eyes before giving me the eye chart exam. I told him I couldn't see and my right eye burned. (Burned for 4 days). The eye doctor came in, I asked him how much my vision changed, he said "we'll bump it up a bit" and walked out.

After my insurance paid them $250 and I paid $360, on August 20th, I was told I would have my glasses in 10-14 business days. I didn't hear back. I called today only to be told the technician is on medical leave and they don't know when he'll be back. UNACCEPTABLE!

I'm going back to the store and if they can't get my glasses by Friday, I want my cash back until my glasses come in, I will then pay them.

I have never heard of a place where there is no back up employee to do a job.

This Vision One does not belong to the Better Business Bureau. AVOID AT ALL COST!

Lee Benton

I had an exam and ordered glasses...$798 for 1 pair, Thursday, October 8th, using my Humana insurance. I called the following Monday morning to cancel my order and was told the lab would be called and IF the order could be cancelled and the owner would have to approve my requested refund. I was also told I would get a call verifying the cancellation. I called again Friday, as no return call was received by me. Lack of help. being very busy and being human were the excuses received as to why I have not received a follow up call. I am now ar the mercy of the billing department, the owner, and Amy as to when I will receive my refund and a copy of my prescription. What has happened to customer service?

jpski9

Returned glasses within one week due to inability to see with them. It’s been more than a month of repeat calls and I still haven’t received a refund.
DO NOT buy from the company! They do not return calls. They are also holding me back from using my benefits for contacts instead. BUYER BEWARE!

Dennis Reese

Note: this review is actually being written for Fran Reese and the glasses are for her mother. First I am very hesitant to write a bad review because I think it is important to be fair as reviews can be as bad as they can be good for a business. So I don't write this without true consideration. With that said my first complaint is that we were told by the doctor the shipping for one pair of glasses would be $5. Then the women that does the ordering told me it would be $15 for regular mail not even expedited. No explanation or simple apology for the doctor giving the wrong information. From my experience $15 shipping is pretty excessive for one pair of glasses. Secondly my mother notified she had not received her glasses in the mail so I checked up with the office and was told, "yes they are here", but not shipped yet. To be fair maybe they just received them and had not shipped yet. No explanation was forthcoming. Five days after I was told the office was putting them in the mail the glasses were still not received. I called back and was told they should arrive today, we will see I guess. Finally she gave us a tracking number and said you can check it out. But all that is not the main concern really, even thought my mother needed those glasses. I hate rude behavior, especially when your paying a lot of money to this office. I was calm and polite speaking to the office person the entire time. I just don't think it is the way to treat your customers with rude and condescending attitudes.

No glasses today...