Visionworks Park Meadow - Lone Tree, Colorado

Kyle Rhoades

First time needing prescription glasses. After my time with Cynthia I feel like a professional with all her knowledge sharing. And I am very comfortable walking away with the perfect fit and style I needed for the right price.
I will be back again.

Saar Schwartz

First time at the optometrist for me and it was an absolute delight. The staff was super nice and explained everything upfront, I had literally zero wait time between the nurse and the doctor, and at the end they were able to save me some money by pointing out that my insurance plan covers my first pair of glasses free of charge. I would absolutely recommend the facility and go back again for any eye care needs

Michael Jones

We love the professionalism, efficiency, and effective service provided. The Doctor makes every one feel valued and treat all customers like a very important person.
Respectfully ,
M & E Jones

Natasha Romero

Changing my 1 star review to a 5 star. When we went there the first time, they had a temporary doctor there, which we did not like. Went back for a pick up and met the primary doctor, he made us feel much more welcomed! Staff was much friendlier too.

Thank you

Carl Ramir

Dr Johnson is always amazing. Him and his team are so customer centric. They always make me feel welcome and valued. My company changed insurance carriers. I really don't care to pay out of pocket, due to the super amazing customer service!

Shayla Hall

Tammy helped me so much by working with me & my doctor over many months to get the right glasses for my difficult prescription, while also having to overcome those darn computer systems to do right by me in terms of insurance & warranty. My eye surgeon even recommended that I stay with this location. Thanks so much, Tammy, Cynthia & Lisa!

Adrienne Clifford

What a great experience! I had a very long overdue eye exam and was pretty sure I'd need glasses. From the moment I walked in everyone was really attentive and friendly. I didn't have to wait long at all and Dr. Johnson was very nice, friendly and explained everything really well. I chose some frames that were a great price and looked really cute. The checkout process was really quick and easy as well.

L J

Update: Corporate customer service has no solutions either. Just spoke with the rep who called me. "Sorry that happened to you" is not a solution in any capacity.

My eye exam went well, Dr. Johnson was great and gave me some really useful education on my eyes. The gentleman who gave me my initial eye tests was fantastic as well.

However, it was obvious the sales women were competing for business/sales performance. At one point one woman had my paperwork and another employee tried to help me and the woman with my paperwork yelled across the lobby for me and told the other woman I was "hers", so I got up from one table and moved to the other. It was awkward for sure. Then the moment she told me my total she stood up, swiped my card and walked away. She literally told me my estimated time to wait as she was half way across the room already. I completely understand commission work but you could at least finish the interaction and be polite even after you've earned my money.

My main motivator for leaving a review though is that I was told my glasses would be ready in one week. After a week and a half I called in and used the automated status checker for my order and it said it would be ready at 2 weeks. After 2 weeks I called and my order status had changed to delayed and unable to give an update for another 3-5 days. At 2 and a half weeks I called and spoke with a representative who told me their automated system is "not dependable at all and always wrong." She said she would check and they probably have them. Then she returned and told me that my glasses had broken and that they wouldn't have a new pair ready until we hit the 3 week mark.

Normally when you buy a product that costs almost a thousand dollars, you can expect at least a call when it is broken and therefore delayed. Overall I wish I could return to Dr. Johnson but clearly the entire office isn't on the same page when it comes to customer service.