Walgreens Specialty Pharmacy at Piedmont Hospital - Atlanta, Georgia

s W.

I was released from the hospital in June after having my second back surgery. Sadly my nurse sent my scripts to this location as it was in the hospital. They were closed so I had to go home without the medication. Obviously no one was going to drive back 40 minutes across town for the medication so the doctor just ordered the same meds at the location near my home. Months later it’s still lingering on my app. When I place scripts for pick up it’s just there saying call the pharmacy so I call and tell them the issue. The black female I can tell by voice has no idea what she was doing and laid the phone down. 10 minutes later an Asian woman picked up and started yelling at me over not picking up the script cutting me off every time I tried to speak.

My bad I’ve just been going to therapy, and cancer treatment- I’m sorry I didn’t reach out about an old script I’m just trying to organize my medications because I have a new doctor and he’s been prescribing me the same/similar medication so I’m trying to avoid future confusion when my screen reads-CALL PHARMACY. No need to be an a-hole lady. And then she did all that yelling just to not fix it.

Michael P.

Had a wonderful experience with a man named William, very happy to have him help me. Very professional and went above and beyond to get my order processed. 10/10

Larsen J.

Use any other pharmacy if you can; it can’t possibly be worse than this one.

They’ve spent two weeks telling me they’ve been trying to get a prior authorization to fulfill a daily migraine med because I just switched insurances, and they stopped responded to my phone calls last week. I just found out from my doctor’s office that they’ve been trying to use an inactive prescription, so it’s not even clear to me what they’ve been doing.

They also never answer the phone or respond to voicemails, so impossible to reach them if you have an issue.

Adia M.

Prescription called in 24 hrs before I go in. I try to call at 10 am to see if it's ready and the phone rings off the hook for 60 seconds until it goes to voice mail that claims I'll be contacted by 4pm. I leave a message. No call. I try to call again at 2pm. VM again. Finally I go there and my prescription isn't ready. I'm told it will be 20min. Half an hour later they tell me they only have 10 pills out of 60 and I'll have to come back. Unreal. I ask them to fill it when they get it and call me when it's ready. Blank stare. You can call us. I did and I'm still waiting for a call back. Blank stare. Got it. I have to drive from the other side of town and hope it's been delivered and ready. Zero customer service. They're clearly doing me a favor by filling my prescription. How dare I ask them to do their jobs? If there was another pharmacy that could order my prescription I'd switch. At least CVS communicates by text.

Shetevia R.

The absolute worst. My special needs son had surgery and was prescribed a small dosage pain med in liquid form he’s 11 only 50lbs. I usually use Walgreens downtown for his monthly medications but since I moved to this area this was my second attempt to get meds from this location. The worker took my sons insurance card and prescription to the pharmacist she looked at his card and said we don’t accept this insurance lol keep in mind he gets 5 prescriptions from Walgreens every month and has for over 10yrs with the same insurance (SSI). My first attempt to use this pharmacy they told me that Walgreens doesn’t carry the same med that he’s been receiving for 10yrs so I got the prescription filled at the Walgreens downtown 30 minutes later. I don’t know if they have some sort of bias in this area or if they just don’t wanna work but I’ll never visit this pharmacy again.

C

Utterly and completely incompetent staff and pharmacist. It's a long story however I give some details I had a prescription sent to this pharmacy by my doctor talking to technician and pharmacist both were incompetent waited for weeks for a prescription they couldn't fill because this particular medication had been discontinued all they had to do was put in in the system they were to incompetent to do that a complete waste of time and unnecessary stress it was just this walgreens it was 2 others. Do yourself a favor don't even think about using walgreen pharmacies I'm done with these incompetent folks

AJ A.

The quality of just fulfilling a simple Rx has gone down. I have been transferred and hung up on just to get a refill. The new young lady that handles the phone has a TERRIBLE dont care attitude. Ive been with this pharmacy since 2012 and have never received the service I received today 8/10/23

Tenita T.

Maggie and Victoria are very rude and unprofessional they refused to transfer a prescription to Accredo pharmacy. The stalling turned into lies about how my insurance wasn’t going to pay. They both hung up on me after asking them to just please transfer the prescription and I’d pay out of pocket if necessary. The sense of entitlement and you just listen and accept the BS I’m feeling you is unreal and unacceptable. These ladies should not be allowed to interact with customers having no edict at all.