Krystsina Kiryk
1/5
Our first visit to the optometrist with our son and such a terrible ... today we had an appointment with Dr. Iqra Wahid. Everything started out great. We were greeted in a friendly manner, my son was offered something to draw and given some stickers. Before the appointment with the doctor, the girls checked my eyes three times on some device and said that we needed to wait a little. My son was engrossed in coloring and crayons. We didn’t wait long and then the doctor invited us into her office. She started doing tests on one computer, then on the second. Everything was fine until she started checking my vision by asking my son to name the letters. He is 5 years old. He was born in America. He went to an American kindergarten and went to school. He knows English very well. I don’t know if it was because we speak Russian. Since I was born in Belarus and I speak Russian. The doctor didn’t listen to my son. She just said angrily that I can’t check him! Your son doesn’t know the letters!!! He doesn't speak English! You need another specialist who knows your language. My son doesn't know the Russian alphabet at all. She didn't listen to me and ran out angry into the hall where they sell glasses. I heard and understood what they were saying. She stood her ground and said that the examination was over for us. Of course, this upset me... because what she said wasn't true. I think because we are Russian and she has a biased attitude towards our people. My son is not guilty of anything. Maybe she was having a bad day... But this should not affect the customers in any way. This is the first time I have seen such an attitude in 7 years in the USA. It really offended me and I cried... yes, I just started crying and left. But soon we came back. You should have seen the eyes of Dr. Iqra Wahid... she was furious and immediately went into the office. I decided to immediately go to the store manager and resolve this issue. I asked him: why didn’t the doctor complete the examination? He said that my son doesn’t speak English. He suggested another doctor who knows Russian. He asked me to come on Monday. I told him that my son doesn’t know the Russian alphabet. I suggested that he make sure of it. I opened the English alphabet on my phone and my son named all the letters without mistakes. Of course, he was shocked. And he immediately went to the doctor’s office and sorted it out. I don’t know what their conversation was like, but he brought me the results of the vision test, which were done on the computer. The manager and sales consultant brought out a sheet of paper with numbers and asked my son to name the letters he saw in the glasses they had selected for him, and he again said all the letters without mistakes. We immediately ordered glasses and paid for a consultation with a doctor. Honestly, I would not have paid a penny for such service and attitude. All the store employees were very kind to us. They tried to solve our problem. But the doctor behaved very unprofessionally. She did not come out and apologize. I am sorry that my son listened to all this and did not understand why I was crying. I had to lie and say that I was hungry and wanted to eat. It was a sad experience. This doctor should not work with children. Pay for her session with a psychologist. I sincerely hope that you realize that you were wrong. The manager kindly offered us a 15% discount and fast free home delivery. But I would have been satisfied with the doctor's apology. And for her to check my son again and tell me the exact result of his vision. And not to tell the whole store, thinking that I don't hear, that my son doesn't understand anything! And she refuses to check him!
