Warby Parker Pinnacle Hills - Rogers, Arkansas

Victor G.

Excelente atencion..buenos precios buenos modelos..y lo mejor que hay que hablan espańol tambien...

abdul-rashid A.

I had the pleasure of being assisted by Ms. Martinez (I hope I’m remembering her name correctly). She was incredibly helpful, kind, and went above and beyond to explain all my options in great detail. Her patience and expertise made the entire process so much easier for me.

Everyone at the store was friendly and welcoming, creating a great overall experience. I truly hope the team is recognized for their exceptional customer service—they definitely deserve a bonus or a raise! Thank you, Ms. Martinez, and the entire staff, for your outstanding service!

Jordan T.

I am incredibly disappointed with my recent experience at the Rogers location. My husband and I visited to inquire about updating the lenses in a pair of glasses and sunglasses I had purchased from Warby Parker. We were initially told that Warby Parker offers a "$30 credit" to replace lenses with a new prescription. The employee also mentioned a promotion where buying two new pairs would grant a 15% discount per pair, and she suggested this would be cheaper than just replacing the lenses.

We asked further questions to clarify, and the employee confirmed that replacing the lenses would essentially involve repurchasing the frames at a slight discount. I showed her both pairs of my frames, and she checked the prices on her iPad. To our surprise, she began stretching the temples (the sides) of my sunglasses multiple times, asking, “How are you wearing these?” When I responded that they fit comfortably, she continued pulling on the sides, which ultimately caused the middle bridge piece to snap in half.

Naturally, my husband and I were shocked and asked if a replacement pair was available. The employee casually responded, “Well, you might have already been buying a new pair.” She went in the back, found a replacement frame, and put my old lenses in it. However, she then resumed trying to sell us two new pairs, insisting that we would save more by purchasing new frames instead of just replacing the lenses.

It wasn’t until I directly asked for the cost breakdown that she admitted replacing the lenses would actually be cheaper, contrary to her earlier claims. As someone with retail experience, I believe clear and honest communication is crucial, especially when discussing pricing. Repeatedly stating "you’ll save $51" without providing a transparent explanation only added to the confusion.

As long-time customers of Warby Parker, we left feeling incredibly frustrated and disappointed. The mishandling of the situation, from the destruction to my glasses to the misleading pricing information, was extremely upsetting. I hope this experience is reviewed, as it was not reflective of the high standards I’ve come to expect from this company. At the very least we expected them to offer to replace the lenses at no charge in the frames their employee broke.

Rabidbear S.

I struggled with how to adequately describe the incredible experience I had with this store. Never in my life have I had such a royal treatment when it came to ordering eyeglasses. Several people had told me about this place and how helpful the ladies were, but I had to "see" it to believe it. I've been wearing glasses for 40 years and never had a pair arrive in the mail that didn't even need to be adjusted! The real shock? Prices were less than half what I used to pay at my optometrist. I'd give Warby Parker and the staff at Pinnacle Hills a 10/10 A+++ rating.

Samantha

Great selection of styles and the sales people are very attentive and found the perfect pair for me. Managed to pick out a pair and order them on my insurance before the end of the year. Very easy and will ship to my home.

Cynthia J.

I had a great shopping experience at Warby Parker. No pressure. Beautiful frames and great assistance in a short amount of time. Loved it!

Erica K.

Went looking for a.new.pair.of sunglasses..
Staff was friendly.but did not hover. Asked if I wanted assistance or just wanted to try myself.
Once I picked a pair they made sure they were right for my face frame and adjusted the fit.
Paid for them quickly.
No hassle shopping and buying experience.

H L.

Warby Parker at Pinnacle Hills in Rogers, AR, has a great selection of frames to choose from. The employee who helped me, Shana, was knowledgeable, friendly, fun, and helpful. I actually had fun picking out glasses, and I usually feel stressed when choosing new glasses, mostly because I feel like I'm hard to fit. But Shana presented me with so many options for style, size, bridge width, etc., that I was able to find the perfect frames and lenses. Great experience!